Key Account Management
1 Nos.
115309
Full Time
4.0 Year(s) To 8.0 Year(s)
5.00 LPA TO 8.00 LPA
Sales / BD
Logistic/Freight/Courier
Any - Any Graduation
, Remote Work Allowed
Job Description:
Key Responsibilities
Client Relationship Management
• Act as the primary point of contact for assigned key clients.
• Build and maintain long-term, trusted relationships with decision-makers at client organizations.
• Ensure timely communication, problem resolution, and proactive updates on shipments.
• Conduct regular business review meetings with clients to assess satisfaction and identify opportunities.
Business Development from Existing Clients
• Drive revenue growth from assigned accounts through upselling additional services apart from ocean freight (customs clearance, warehousing, last-mile delivery).
• Meet or exceed account growth and retention targets.
• Track, analyse, and report account performance against agreed KPIs.
Operational Coordination
• Work closely with operations, pricing, and customer service teams to ensure high service quality.
• Monitor shipment execution and resolve any service failures or bottlenecks promptly.
• Ensure compliance with clients’ SOPs, contractual agreements, and internal processes.
Market & Client Insights
• Keep updated on global and regional trade trends, competitor activities, and customer supply chain strategies.
• Provide feedback to management on customer requirements, market opportunities, and potential service enhancements.
Reporting & Documentation
• Maintain updated client records, sales pipeline, and activity reports in CRM systems.
• Prepare and present monthly/quarterly reports on client performance and growth.
Key Requirements
• Graduate in Business, Supply Chain, or related field (MBA preferred).
• 4–8 years of experience in freight forwarding/logistics sales or account management.
• Strong knowledge of international freight forwarding
• Excellent communication, negotiation, and relationship-building skills.
• Strong problem-solving ability and customer-centric mindset.
• Proficiency in MS Office and CRM tools.
Key Skills :
Company Profile
Client is a digital freight forwarding startup founded in February 2022, focused on streamlining cross-border logistics for Full Container Load (FCL) shipments from India to the USA. Leveraging proprietary tech and workflow automation, Client offers end-to-end shipping solutions—from warehouse pickup in India to doorstep delivery in the USA.
Key services include customs clearance, warehousing (with 50+ global locations), fulfillment, and Amazon FBA support. Founded by alumni of ISB, IIM, and IITs, Client is headquartered in New Delhi with offices in Chennai and Tracy, California.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.