Team Leader Digital Channel

Job Description:

PURPOSE OF THE POSITION:

Looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to
achieve the
organization’s objectives and increase sales through Digital Process

DUTIES & RESPONSIBILITIES:
Need to handle own team of 15 Tele-callers.
Manage day-to-day activities of the team & their performance
Monitoring calls and guide Tele-callers to achieve and improve on the performance & Delegating tasks to team
members.
Set Goals and handle Tele-caller by coaching on sound sales practices, role plays, OJT and provide regular
feedback to Tele-callers.
Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
Ensures staff meets daily Sales Targets.
Preparing Roster, Shrinkage and Attrition calculation, Agent report etc.
Motivating the team to achieve Team & Organizational goals.
Developing and implementing a timeline to achieve targets.
Conducting /facilitating training for team members to maximize their potential.
Conducting weekly performance reviews.
Creating a pleasant working environment that inspires the team.

REPORTING RELATIONSHIPS:
Will be directly reporting to Assistant Manager/Process Head

MINIMUM REQUIREMENTS:
Educational Qualifications  Graduation
Years of Experience  Minimum of 7 +years of experience in Sales BPO (with 3+years in Team Handling role).

 On-the-job training.
 Excellent communication skills.
 Confidence and with strong negotiating skills.
 Computer literate.
 Strong organizational skills to give the team direction.
 Preferred from inbound sales call center only with Life Insurance Experience

Additional Skill Required Good command on - English & Telugu
Any Other Specification Strong Interpersonal-  skill /Team Player