Lead- Centralized Branch Operations/ Mumbai

Opening: 1 Nos.

Job ID: 115929

Employment Type: Full Time

Reference:

Work Experience: 12.0 Year(s) To 21.0 Year(s)

CTC Salary: 14.00 LPA TO 22.00 LPA

Function: BFSI, Investments & Trading

Industry: Banking/Financial Services

Location:

Posted On: 05th Sep, 2025

Job Description:

1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters)

The Purpose of the role is to Standardize and Centralized the Branch Operations and Service Processes with impact on TAT, Productivity and seamless processes.

2) Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.
Business Workforce Number (Max 254 Characters)
Unit Workforce Number (Max 254 Characters)
Function Workforce Number (Max 254 Characters)
Department Workforce Number (Max 254 Characters)	Off Role Employees – 2 On Role Employees - 3
Other Quantitative and Important Parameters for the job: Budgets/ Volumes/No. of Products/Geography/ Markets/ Customers or any other parameter	Will manage PAN India Disbursement and service standardization including all the products (HL & NON HL) of following segments 1. Affordable 2. Prime 3. Informal 4. CF

3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ((Max 3975 Characters)
Ø Seamless Disbursement and Service Process Ø Better TAT Ø Standardization of Disbursement and service process Ø Better Control on the Process Ø Reduce Manual Intervention in Disbursement Process Ø Manage relevant vendors Ø Liaise up with stakeholders (Business / Credit / Branch Operations) Ø Review Branch Disbursal centralisation opportunities.

3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ((Max 3975 Characters)

Ø Seamless Disbursement and Service Process

Ø Better TAT

Ø Standardization of Disbursement and service process

Ø Better Control on the Process

Ø Reduce Manual Intervention in Disbursement Process

Ø Manage relevant vendors

Ø Liaise up with stakeholders (Business / Credit / Branch Operations)

Ø Review Branch Disbursal centralisation opportunities.

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated
Key Result Areas (Max 1325 Characters)	Supporting Actions (Max 1325 Characters)
Impact on Cost	Reduction in BOM and Senior BOM in local branches
System Integration	Integration of systems to enable central disbursals
TAT	Processing of Disbursement of cases within define timelines. Improve servicing effectiveness and standards
Penetration	Increase in Penetration of tranche and Insurance disbursals, PIFA, Upsell
Standardization	Standardization of Disbursement Documents, process and quality of service

5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)

Ø Processing of tranche disbursals

Ø Central management of eAgreements

Ø Reconcilation of Stamp Papers

Ø Management of branch cheque inventory

Ø Authorization of Disbursement and Initiation of Payment

Ø Review Branch Disbursal centralisation opportunities.

6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives
Relationship Type (Max 80 Characters)	Frequency	Nature (Max 1325 Characters)
Internal
Business	Daily	Processing of Disbursal
Credit	Daily	Verifying the Disbursement Payment and Documents need to Collect on or after disbursement
Branch Operations	Daily	Issuance of Disbursement Cheques / Online Transfer. Standardisation of Service parameters
IT	Daily	Technical Issues
External
Vendor	Daily	Technical Issues Procurement of Stamp Papers and cheque inventory

7) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.

SIGN-OFF: Provide the name of the Manager and the jobholder. Signature needed for the hard copy of the JD. Hard copy to be maintained in the organizational record.
	Job Holder	Reports to – Manager
Name		Jinu Varughese
Signature (needed for the hard copy)

Key Skills :

Company Profile

Its retail offerings include insurance coverage for life, health, motor, and travel; financing solutions, which consists of financing for the home, personal, SME, real estate and loan against securities; investment management solutions; wealth and portfolio management; pension funds

Lead- Centralized Branch Operations/ Mumbai

Lead- Centralized Branch Operations/ Mumbai

Job Description:

1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters)

3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ((Max 3975 Characters)

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated

5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)

6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives

Relationship Type (Max 80 Characters)

Frequency

Nature (Max 1325 Characters)

7) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.

SIGN-OFF: Provide the name of the Manager and the jobholder. Signature needed for the hard copy of the JD. Hard copy to be maintained in the organizational record.

Key Skills :

Company Profile

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