E Commerce Manager

Job Description:

The E-Commerce Manager will be responsible for driving online sales growth, managing the digital storefront, and ensuring a seamless customer experience across all e-commerce platforms. This role combines strategy, analytics, and creativity to optimize website performance, grow traffic, and build brand presence in the digital space.

Key Responsibilities

1. E-Commerce Strategy & Operations

   • Develop and execute e-commerce strategies aligned with business goals.

   • Oversee day-to-day operations of the online store(s).

   • Manage product listings, pricing, inventory, and promotions.

2. Website & Platform Management

   • Ensure website (and marketplaces like shopify, nayka, Myntra, etc. if applicable) is up-to-date and optimized for conversions.

   • Coordinate with design and technical teams to enhance user experience (UI/UX).

   • Monitor website analytics, track KPIs, and implement improvements.

3. Digital Marketing & Sales Growth

   • Work with the marketing team to drive traffic via SEO, SEM, paid ads, and social media campaigns.

   • Plan and execute e-mail marketing campaigns, influencer collaborations, and affiliate programs.

   • Analyze customer behavior to increase repeat purchases and improve conversion rates.

4. Customer Experience & Service

   • Ensure smooth order fulfillment, shipping, and return processes.

   • Monitor customer feedback and resolve escalations to maintain high satisfaction levels.

5. Data Analysis & Reporting

   • Track sales, performance metrics, and ROI on campaigns.

   • Provide insights and recommendations to management for growth opportunities.

6. Team & Vendor Coordination

   • Coordinate with internal teams (design, marketing, logistics) and external vendors (marketplaces, couriers, agencies).

   • Train and supervise junior e-commerce staff if applicable.

Key Skills & Qualifications

• Bachelor’s degree in Marketing, Business, E-Commerce, or related field.

• 2-4 years of experience in e-commerce management, preferably in design/fashion.

• Strong knowledge of e-commerce platforms (Shopify, WooCommerce, Magento, etc.) and marketplaces.

• Proficiency in digital marketing tools (Google Analytics, SEO, Facebook Ads Manager, etc.).

• Excellent analytical, organizational, and problem-solving skills.

• Strong communication and leadership abilities.

What We Offer

• Competitive salary and performance-based incentives.

• Opportunity to shape the digital growth of a creative, design-led brand.

• A collaborative and dynamic work environment.

Company Profile

Our client is a creative and customer-focused brand dedicated to bringing unique, high-quality design products to market. They combine traditional craftsmanship with modern design sensibilities to deliver exceptional value and memorable customer experiences.