Jr.Operation Engineer

Job Description:

Job Description – Junior Operation Engineer
Position: Junior Operation Engineer
Experience: 2–4 Years
Location: Sanpada, Navi Mumbai.
Employment Type: Full-Time
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Role Overview:
We are looking for a Junior Operation Engineer who can ensure the smooth functioning of our IT infrastructure, including internal servers (Synology), PBX systems, networking, and hardware/software troubleshooting. The ideal candidate should be a quick learner, adaptable, and ready to step up during critical (Code Red) situations to minimize downtime and ensure business continuity.
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Key Responsibilities:
● Manage and monitor internal Synology servers including storage, backup, and user access.
● Handle PBX system operations – configuration, troubleshooting, and user support.
● Provide first and second-level support for hardware and software issues (desktops, laptops, peripherals, OS).
● Troubleshoot and maintain network components (LAN, WAN, switches, routers, firewalls).
● Perform regular system health checks and ensure proactive maintenance.
● Collaborate with internal teams to ensure uptime and quick resolution of technical issues.
● Participate in Code Red situations (critical incidents) and act swiftly to resolve issues.
● Document incidents, resolutions, and processes for knowledge sharing.
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Good-to-Have Skills:
● Experience in call center setup (PBX/VoIP integration, CRM connectivity, IVR setup).
● Familiarity with cloud telephony and ticketing systems.
● Basic scripting knowledge for automation (PowerShell, Bash, or Python).
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Required Skills & Qualifications:
● 2–4 years of hands-on experience in IT operations or system administration.
● Strong knowledge of Windows/Linux OS, networking protocols (TCP/IP, DHCP, DNS), and PBX systems.
● Good troubleshooting skills for both hardware and software issues.
● Experience with Synology NAS or similar storage systems.
● Strong problem-solving attitude with ability to work under pressure.
● Excellent communication skills and a team-first mindset.
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Behavioral Traits:
● Adaptability: Quickly learn and adjust to new tools and technologies.
● Reliability: Available during critical business situations (Code Red).
● Proactive: Ability to identify and resolve issues before they escalate.
● Ownership: Takes accountability and drives issues to closure.
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Why Join Us?
● Opportunity to work on a diverse set of IT operations – from servers to networking to PBX.
● Be part of a fast-paced, dynamic environment with growth potential.
● Hands-on exposure to enterprise-grade systems and call center operations.
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