Customer Relationship Manager

Role Summary

The CRM Executive will be responsible for managing the complete customer journey post-sales, ensuring smooth handovers, timely communication, and high levels of customer satisfaction. The role requires strong relationship management, CRM software expertise, and cross-team coordination.

KRA: Task / Activities

• - Manage the complete customer journey of post-sales support.
• - Coordinate with sales, marketing, and finance teams for smooth handovers.
• - Ensure timely communication regarding project progress, payments, and documentation.
• - Handle customer feedback, resolve complaints, and maintain high satisfaction levels.
• - Manage leads, sales pipelines, and customer data within CRM tools.

KPI: Performance Metrics

• - Customer satisfaction scores (CSAT/NPS).
• - Response and resolution time for customer queries.
• - Customer retention and conversion rates.
• - Accuracy and efficiency of data management in CRM tools.

Skills & Attitude (A in BARE Fit)

Required Skills

Preferred skills

• - Excellent communication and interpersonal skills.
• - Strong customer orientation and relationship-building abilities.
• - Proficiency in CRM software such as Sell.do, Salesforce, Zoho CRM, or similar.
• - Data handling skills for managing leads, pipelines, and customer queries.

• - Experience with ERP tools and customer lifecycle management.
• - Exposure to real estate CRM processes and reporting metrics.

Attitude Required for This Position

• - Customer-first mindset with a service-oriented approach.
• - Proactive problem solver with strong follow-up skills.
• - Team player with cross-functional collaboration ability.
• - Ability to remain calm and professional under pressure.