Logistics & Customer Relations Manager

Job Description:

Position:         Logistics & Customer Relations Manager

Location:        Surat

Experience:     2 - 5 Years

Industries:      FMCG

Responsibilities:

• Plan and execute daily dispatches for both domestic and export orders.

• Coordinate with packing, production, and warehouse teams to ensure shipments are ready on time.
• Liaise with transporters and courier partners to schedule timely pickups.
• Ensure all required documentation is prepared and accurate, including e-way bills, invoices, and dispatch slips.
• Monitor shipments in transit and promptly address any logistics-related delays or issues.
• Share Lorry Receipts (LR), tracking information, and dispatch updates with customers in a timely manner.
• Maintain professional communication with customers post-dispatch to ensure satisfaction.
• Respond to basic customer queries regarding delivery timelines and shipment documentation.
• Coordinate with internal sales or technical teams to escalate and resolve customer concerns when needed.
• Maintain detailed and accurate records of dispatches, LR logs, and shipment trackers.
• Prepare and update internal reports for audits and operational reviews.
• Collaborate with the accounts team to ensure timely dispatch of invoices where applicable.

Required Skills

• Strong verbal and written communication skills in English and Hindi/Gujarati

• Proficiency in Microsoft Excel and professional email handling
• Excellent organizational skills with attention to detail and consistent follow-through
• Customer-oriented approach with a polite and professional tone
• Ability to multitask, prioritize tasks effectively, and meet dispatch deadlines

Required Qualification:- Any graduation

Salary :- Upto 4.80 LPA

If you are interested for this opening please send updated resume on cv@qualityhr.co.in or revert on same mail with following details.

Total No. of Years Experience :-

Current CTC :-

Expected CTC :-

Notice Period :-