Chief Operating Officer (COO) / Unit Head
Job Description:
Chief Operating Officer (COO) / Unit Head – Hospital Operations
📍 Location: Sector 19, Dwarka, Delhi, 110077
🏥 Hospital Type: Multispecialty Hospital
🧭 Experience: 12–18 years | Qualification: MBA / MHA / PGDM (Healthcare / Marketing preferred)
About the Role
We are looking for a dynamic and strategic Chief Operating Officer (COO) / Unit Head to lead hospital operations, drive business growth, and ensure excellence in patient care and service delivery. The ideal candidate will be responsible for overseeing day-to-day hospital functions, implementing quality and NABH standards, and achieving revenue and profitability targets.
Key Responsibilities
🏥 Operations Management
- Oversee all clinical and non-clinical departments including Nursing, HR, Billing, IT, Facilities, and Administration.
- Ensure smooth daily operations through effective SOP implementation.
- Maintain NABH and quality compliance standards across all functions.
- Conduct regular performance and review meetings with departmental heads.
📈 Business Development & Marketing
- Develop and execute marketing strategies to increase patient inflow and brand visibility.
- Establish and manage corporate tie-ups, TPAs, and referral networks.
- Drive digital marketing, community outreach programs, CMEs, and health camps.
- Monitor ROI of marketing initiatives and optimize campaigns.
🎯 Strategic Leadership
- Support management in long-term business planning and service expansion.
- Achieve operational excellence while maintaining cost efficiency.
- Represent the hospital at public, corporate, and medical forums.
👥 People & Performance Management
- Lead and mentor departmental heads and teams to build a performance-driven culture.
- Define KPIs/KRAs and ensure regular monitoring and feedback.
- Oversee staff training and development for service quality improvement.
Key Performance Indicators (KPIs)
- Year-on-Year growth in patient footfall and revenue.
- Achievement of monthly and annual financial targets.
- NABH audit and compliance scores.
- Patient satisfaction and NPS scores.
- Employee retention and training metrics.
Candidate Profile
- Education: MBA / PGDM (Marketing / Healthcare Management) or MHA.
- Experience: 12–18 years in hospital operations, with 5+ years in a leadership role.
- Preferred Background: Exposure to both operations and business development in healthcare.
Company Profile
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Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.