Asst Manager- IT Applications AND Functional Support for Financial Services Group, Giftcity

Job Description:

JOB DESCRIPTION of Application AND Functional Support

Job Title: Assistant Manager-I/ Assistant Manager-II

Department: IT

Reports to: Sr. Manager Experience: 3-8 Years

Required Qualification: B.E./B Tech/BSc (with PG Dip Computers)/ BSc (IT) / MCA

Preferred Qualification: BE/B Tech

Skill, Knowledge & Trainings:
Skills:

Mandatory:

 The Application Support Engineer will work in shifts (excluding night shifts).
 Must have hands-on experience in deploying and supporting applications built on the Java stack in a Linux environment.
 Proficient in working with PostgreSQL database technology.
 Experienced in deploying web applications on Apache web servers.
 Strong hands-on experience with the Linux operating system.
 Practical experience with IBM WebSphere MQ Series (both MQ Server and Client) is required.

Knowledge:

 The incumbent must possess strong proficiency in the following areas: Spring Boot, Spring Framework, Java, REST APIs, and React JS.
 Basic troubleshooting skills for both Windows and Linux operating systems.
 Ability to provide first-level support for LAN and WAN networks.
 Capable of accurately understanding and diagnosing technical issues over the phone and delivering appropriate support.
 A good understanding of ISO 20022 standards and payment systems is a plus.

Training: NA 

Core Competencies: As per Knowledge and Skills given above

Functional Competencies: Banking / KYC

Job Purpose:

To provide application support and maintenance for Java-based applications, along with offering member support via phone and email.

Area of Operations Key Responsibility

 Application Support and Maintenance
 Provide both technical and functional support to member banks via telephone and email

 Application Deployment and Maintenance: Responsible for the deployment and ongoing maintenance of assigned projects.
 Production Support: Ensure production support for payment systems by performing the following tasks:
 Beginning of Day (BOD) activities
 Intra-day application monitoring
 End of Day (EOD) activities
 Patch upgrades
 Web server installation
 Troubleshooting and analysis
 Maintaining production Standard Operating Procedures (SOPs) and deploying production releases
 Investigating user queries through database queries (SQL), application log file analysis, order and trade issues, and application flow interruptions
 Team Liaison: Collaborate with other teams, including Network, Infrastructure, and System Administration. 
 Member Bank Support: Provide both technical and functional support to member banks via telephone and email.
 User Coordination: Coordinate with users to resolve issues and ensure smooth operations.

Any Other Requirement: WORKING CONDITIONS

Should be ready to work in pressure situations and in Shifts (No night shift). 

Personal Attributes

The incumbent must demonstrate the following personal attributes: Good Team Player, ability to take responsibility of work assigned and ready to learn new technologies.