Relationship Manager (Kalamboli)

Job Description:

Key Responsibilities:

• Follow up with clients regularly for pending payment collection and ensure timely recovery.
• Build and maintain strong relationships with key clients to foster trust and long-term partnerships.
• Track and report on all outstanding collections using MS Excel and MIS dashboards.
• Coordinate with internal departments (accounts, sales, and operations) to resolve client issues impacting payment timelines.
• Analyze payment trends and create strategies to minimize future delays.
• Ensure all communication with clients is polite, professional, and persuasive.
• Prepare daily and weekly MIS reports on outstanding dues, recovery status, and client interactions.
• Escalate critical cases and propose resolution strategies to management.
• Maintain accurate client data and collection records for audit and review purposes.
• Consistently meet or exceed collection and recovery targets.

Key Skills & Requirements:

• Bachelor’s degree in business administration, Commerce, or a related field.
• 4–6+ years of experience in client relations, receivables management, or collection handling (B2B preferred).
• Strong command of MS Excel (formulas, pivot tables, VLOOKUP, and MIS reporting).
• Excellent verbal and written communication skills, soft-spoken yet assertive.
• Proven ability to handle sensitive client interactions tactfully while achieving results.
• Strong negotiation, persuasion, and relationship-building abilities.
• Analytical thinker with a problem-solving approach and strong sense of ownership.
• Ability to work independently with accountability for collection outcomes.

Benefits:

• Competitive salary with attractive performance incentives
• Health insurance
• Paid sick leave and time off
• Opportunity to work closely with top management on strategic client accounts
• Growth and recognition in a result-oriented, dynamic work environment