Telecaller – Sales Appointment Coordinator
Job Description:
We are hiring a Telecaller to connect with potential and existing clients via phone and schedule sales appointments for our field team. This position plays a crucial role in lead conversion.
Key Responsibilities:
- Database Calling: Make daily calls to old clients, channel partners, and leads received from online platforms or exhibitions to reconnect and gauge current interest.
- Appointment Scheduling: Secure appointments for the sales team by coordinating between customer availability and sales team calendars; confirm meetings via phone and email/SMS/and WhatsApp.
- Lead Tracking: Update and maintain call logs, notes, and statuses for each lead in the CRM or lead tracking sheet, and follow up as per schedule.
- Feedback & Reporting: Share regular updates on the number of calls made, leads warmed, appointments booked, and rejected contacts with the management.
- Customer Interaction: Address basic queries or concerns, qualify leads by understanding their requirements, and escalate high-potential leads to the relevant sales executive.
Qualifications & Skills:
- Excellent Gujarati/Hindi speaking skills.
- Basic computer skills and telephone etiquette.
Key Skills :
Company Profile
Established in 1987, the company is a leading ISO 9001:2015 certified manufacturer specialising in the design, production, and supply of industrial --- built to international standards. With decades of technical expertise, the organisation delivers a comprehensive range of --- from 2 VA to 2500 KVA in both single-phase and three-phase variants, along with furnace and power --- up to 2.5 MVA and voltage class up to 33 KV. The company is known for its strong engineering capabilities, customised solutions, and consistent focus on quality, reliability, and client satisfaction across diverse industrial applications.
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- Interested candidates are requested to apply for this job.
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