SAP SD L1 SUPPORT
Job Description:
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Key Responsibilities – SAP SD L1 Support Consultant
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Provide first-level functional support for the SAP SD (Sales and Distribution) module.
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Monitor and resolve user-reported issues via ticketing tools within defined SLAs.
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Perform initial analysis and troubleshooting for sales order, delivery, billing, and pricing issues.
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Assist end users with daily SAP SD transactions and basic configuration queries.
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Escalate unresolved issues to L2/L3 support teams with detailed documentation.
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Create and maintain support documentation, FAQs, and training materials.
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Support user acceptance testing (UAT) for enhancements or system changes.
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Coordinate with cross-functional teams (MM, FI, PP, etc.) to resolve integrated process issues.
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Ensure data accuracy and smooth operation of order-to-cash (O2C) processes.
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Participate in system monitoring and periodic audits to ensure SAP SD system health.
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Company Profile
--- --- utilizes a unique approach while hiring the best in the industry. This does not mean the experts. We hire attitude and accountability. We believe in people with a zeal to give their 100%. We train them to not only be capable to provide the best solutions but also share their innovative ideas where applicable; Think out of the box for not just the best but even better results. Our experts have complete practical knowledge of various industries. Hence, each individual is trained to be capable enough to handle any given situation.
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