Client Success Implementation Engineer (media operations) SaaS product implementation, Hyderabad

Job Description:

Job Description:

As a Client Success Engineer, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership
of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value
and satisfaction across strategic accounts.

Responsibilities:

● Lead technical discovery and solution design during late-stage sales engagements for strategic clients
● Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
● Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
● Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
● Provide expert-level platform training and consultation to client stakeholders
● Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
● Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development
● Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
● Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
● Communicate complex technical concepts clearly to both technical and non-technical stakeholders

● Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
● Take ownership of high-risk client situations, ensuring proactive intervention and resolution Qualifications:

Minimum Qualifications

● 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients

● Fluent in both written and spoken English
● Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
● Advanced expertise in REST and SOAP API integrations and troubleshooting
● Strong working knowledge of Excel and HTML
● Demonstrated ability to manage multiple complex client projects simultaneously
● Excellent problem-solving, time management, and prioritization skills
● Strong communication and presentation skills for technical and non-technical audiences
● Proven ability to document processes and create technical enablement materials
● Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities

Preferred Qualifications:

● Bachelor's degree in computer science, Information Technology, or a related field.
● 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
● Additional language proficiency is a plus
● Experience working with enterprise clients and/or within the e-commerce industry
● Familiarity with remote-based training tools
● Project Management experience or certification (e.g., PMP, Agile)
● Demonstrated success in developing online technical training content
● A proactive, entrepreneurial mindset with the ability to work independently and lead initiatives