Assistant Manager HR(Operations)

Job Description:

Job Title: Assistant Manager – HR (Operations)

Experience: 5–7 Years (E-commerce / Logistics / Quick Commerce)
Education: Any Graduate (Preferred: HR / Logistics)
Budget: ₹45,000 CTC / Month
Location: Surat or Ahmedabad (Travel across Surat, Vadodara & Ahmedabad)
Age Criteria: 27–38 Years

Key Responsibilities

1. Training & Development

• Conduct training sessions for riders, telecallers, ground HR teams, and new hires.

• Organize periodic refresher and skill-enhancement training programs.

• Perform training audits to evaluate effectiveness and identify improvement areas.

2. Rider Engagement & Retention

• Implement engagement activities to boost rider morale and satisfaction.

• Address rider grievances and ensure prompt resolution.

• Manage rider onboarding, coordination, and retention strategies to reduce attrition.

3. Team & Vendor Coordination

• Support the hiring team to resolve recruitment and operational challenges.

• Coordinate with vendors for rider hiring, documentation, and compliance.

• Manage vendor payments and ensure timely settlements.

4. Strategy & Marketing Initiatives

• Develop strategies for rider attraction and retention.

• Plan and execute marketing/promotional activities for rider acquisition.

• Design and manage incentive programs for riders, telecallers, and recruiters.

5. Reporting & MIS Management

• Maintain accurate data and prepare MIS reports for training, recruitment, and operations.

• Track training results, engagement metrics, and incentive performance.

6. Travel & Operational Coordination

• Travel across assigned cities for training, audits, research, and operational support.

Required Skills & Experience

• 5–7 years of experience in Training, Operations, or Rider Management.

• Strong communication, presentation, and interpersonal skills.

• Must have experience in team handling and grievance management.

• Proficient in MS Excel and reporting tools.

• Mandatory experience in rider handling.

• Willingness to travel as required