Pump Service Specialist

Job Description:

Job Title: Pump Service Specialist

Job Purpose:

To oversee and execute pump maintenance, troubleshooting, and repair services while ensuring high-quality performance, timely service delivery, and customer satisfaction. The Pump Service Specialist will also manage and guide a team of service technicians to achieve departmental objectives.

Key Responsibilities:

Perform inspection, troubleshooting, repair, and maintenance of various types of pumps (centrifugal, submersible, vertical, and others).

Diagnose mechanical, hydraulic, and electrical issues in pumping systems and recommend appropriate corrective actions.

Ensure proper assembly, disassembly, and testing of pumps according to manufacturer standards and safety regulations.

Manage day-to-day service operations, assign tasks, and monitor team performance to ensure timely completion of service jobs.

Supervise workshop and on-site service activities, ensuring adherence to quality and safety standards.

Prepare detailed service reports, including failure analysis and recommendations for improvement.

Provide technical support and guidance to service technicians and clients.

Maintain inventory of spare parts, tools, and service equipment.

Coordinate with clients and internal departments for scheduling and execution of service contracts.

Drive continuous improvement in service efficiency and customer satisfaction.

Qualifications & Experience:

Education: Diploma or Higher Diploma in Mechanical Engineering or related field.

Experience: Minimum of 5–7 years of hands-on experience in pump services, troubleshooting, and repair.

Proven experience in managing a service team and handling multiple service assignments.

Strong knowledge of pump systems, hydraulics, and mechanical components.

Familiarity with preventive and corrective maintenance procedures.

Basic knowledge of electrical controls and instrumentation (preferred).

Skills & Competencies:

Strong analytical and problem-solving skills.

Excellent communication and leadership abilities.

Ability to read technical drawings and manuals.

Good organizational and time management skills.

Commitment to safety and quality standards.

Customer-focused mindset.