Export manager

Job Description:

Export Manager
Location: Kolkata, West Bengal
Reporting to: Head of Export / International Sales Director
Department: Export & International Business Development

Company Overview

Haldiram Bhujiawala Ltd. is part of the well-known Haldiram’s group, with a strong legacy in manufacturing and exporting snack foods, sweets, and FMCG food products. The company already has an international footprint and exports to multiple countries. gscen.shikshamandal.org+2giBS+2 The Export Manager will play a critical role in expanding and managing the company’s international business.

Key Responsibilities

• Develop and implement the overall export strategy for the company’s food / snack / FMCG product portfolio, aiming for volume growth, profitability, and market diversification.

• Identify new export markets (geographical and channel-wise) and build a pipeline of international business opportunities.

• Build and maintain strong customer/distributor relationships overseas: negotiate contracts, manage terms, follow through with order confirmation, dispatch, and after-sales service.

• Monitor market trends, competitor activities, regulatory changes (both domestic export compliance and destination country import rules), tariffs/duties, and ensure compliance with export documentation, licensing, customs, international payment terms.

• Coordination with internal teams: Manufacturing/Production, Quality Assurance, Packaging, Logistics, Finance (export bills, LC, documentary credit), Warehousing to ensure timely shipment, product integrity, packaging compliance, delivery to customers.

• Manage export pricing, costing, margin analysis, export incentives, duties drawback, Free Trade Zone (if applicable) & other governmental benefits.

• Lead the export sales team (if applicable): hire/train/mentor, set targets, monitor performance, conduct regular reviews.

• Prepare export sales forecasts, budgets, monthly/quarterly/annual reports on export performance, KPIs (volume, revenue, margin, market share, new countries).

• Represent the company at international trade fairs, exhibitions, buyer meetings, overseas trips as required.

• Ensure all export packaging, labeling, shelf-life requirements meet destination country standards (food safety, food laws, import clearances).

• Collaborate with marketing to create export promotional material and support distributor training in overseas markets.

Qualifications & Experience

• Bachelor’s degree in Business Administration, International Business, Marketing, or related field. A master’s degree would be an added advantage.

• Minimum 5 years of hands-on export sales / export business development experience, ideally within the FMCG food processing industry. (A recent job posting for this role mentions “Min. 10 years” for the export manager role. Apna

• Proven track record of achieving export sales targets, launching new markets, negotiating export contracts.

• Strong knowledge of international trade practices, export documentation, Incoterms, letters of credit (LC), foreign exchange, currency risks, export incentives.

• Excellent communication, negotiation, and interpersonal skills; ability to build relationships with overseas customers/distributors.

• Analytical mindset: able to assess market data, competitor activity, customer preference and adjust strategy accordingly.

• Good organisational skills, ability to manage multiple projects, meet deadlines under changing conditions.

• Willingness to travel internationally and handle cross-functional coordination.

• Fluent in English; knowledge of additional languages used in target export markets is a plus.

• Familiarity with ERP/DMS/CRM systems helpful.

Key Metrics (KPIs)

• Export sales revenue growth (year-on-year)

• Number of new export markets entered

• Export margin/product profitability

• On-time shipment and delivery performance for export orders

• Distributor/re-seller satisfaction in target export markets

• Compliance with export regulations, audits passed, minimal non-compliance issues

• Team performance (if leading an export sales team)

Personal Attributes

• Strategic thinker with commercial acumen and global mindset

• Resilient, confident negotiator, proactive problem-solver

• Customer-centric with strong service orientation

• Collaborative: works across functions (production, QA, logistics, finance)

• High integrity, attention to detail, and ethical in business practices