Deputy Manager - HRBP

Job Description:

The HR Business Partner is responsible for providing strategic HR support to the organization, partnering with business leaders and stakeholders to drive business results, and ensuring the effective implementation of HR initiatives.

Key Roles & Responsibilities

Strategic Business Partnering and Stakeholder Management:

• Partner with business leaders to understand business objectives, identify HR needs, and develop strategies to support business goal.
• Support organizational change initiatives and drive cultural alignment.
• Facilitate succession planning, talent reviews, and career development
  

Employee Engagement & Culture:

• Drive employee engagement initiatives based on feedback and surveys.
• Act as a cultural steward and promote diversity, equity, and inclusion (DEI) values.

Employee Relations and Conflict Resolution:

• Provide guidance and support on employee relations issues, including conflict resolution, grievance handling, and disciplinary actions.
• Promote a positive work environment by addressing employee concerns in a timely and confidential manner.
• Ensure compliance with employment laws and internal policies.

Performance Management:

• Support the implementation of Performance Management processes, appraisals and monthly reviews.
• Coach managers on setting goals, delivering feedback, and managing performance issues

Attrition Analysis & Retention:

• Track daily/weekly/monthly attrition trends for all cohorts. Conduct deep-dive analysis on reasons of exits and identify patterns by TL, manager, process and tenure.
• Work with Team leaders/Managers to educate them on their role on controlling attrition.
  

Exit Management & Root cause analysis:

• Conduct structured exit interviews and maintain accurate documentation.
• Suggest specific business interventions to reduce avoidable attrition. Create and implement retention programs for critical resources.
  

Data-Driven HR:

• Provide HR data analysis and insights to inform business decisions, track HR metrics, and identify areas for improvement.
• Analyze HR metrics and provide insights to business leaders for better decision-making.

Policy Implementation

• Ensure effective communication and execution of HR policies and procedures.
• Partner with compliance and legal teams for regulatory updates

Key Competencies:

• Change implementations
• Ability to drive HR projects actionable end to end single handedly.
• Employee and stakeholder experience should be good and upward journey.
• Execute and implement employment engagement calendar as per timeline.
• Excellent negotiator & strong communicator
• High-impact Presentation Skills
• Team Leader

Ability to understand the Business Strategy.

Prerequisites:

Education: Bachelor's degree in HR or related field, Master's degree preferred.
Experience :- 3-5 years of HR experience, with at least 2 years in a business partner role for Telesales set up