Atlassian Administrator / Jira Administrator

About the Role

We are seeking an experienced Atlassian Administrator to manage and optimize our Jira and Confluence environments. This role involves end-to-end administration, workflow customization, user onboarding/offboarding, tool integrations, reporting, and ensuring governance across enterprise-scale instances. The ideal candidate must have deep hands-on experience with Jira Cloud and the Atlassian ecosystem.

Key Responsibilities

1. Instance Administration

• Create and configure Jira projects using standardized templates and schemes.
• Customize Jira setups: custom fields, screens, issue types, workflows, boards, etc.
• Design and maintain permission schemes, roles, and groups.
• Ensure compliance with enterprise governance and security frameworks.

2. Security & Access Management

• Manage user access, authentication, SSO, and identity provider configurations.
• Partner with InfoSec and IT teams to ensure policy alignment across global instances.
• Maintain secure and compliant administration of all Atlassian tools.

3. Workflow & Automation

• Configure and enhance workflows to support Agile teams.
• Implement Jira automation rules to reduce manual effort.
• Optimize existing workflows and processes for better efficiency.

4. Integrations & Add-Ons

• Configure integrations with engineering, CI/CD, and product management tools.
• Manage and evaluate marketplace add-ons to support SDLC processes.
• Support Jira REST API and webhook integrations for data-driven visibility.

5. Reporting & Analytics

• Create custom dashboards and reports for leadership and Agile teams.
• Define and track meaningful metrics related to delivery health and productivity.
• Support teams with insights for improved planning and execution.

6. Support & Enablement

• Provide application support for Jira and Confluence users.
• Maintain documentation, governance standards, and training materials.
• Collaborate with procurement and leadership on licensing, billing, and renewals.

7. Governance & Instance Management

• Participate in Jira instance migrations, consolidations, and standardization efforts.
• Ensure system stability, data integrity, and adherence to audit/change management processes.
• Drive continuous improvement across Atlassian tool usage and governance.

What You Bring

• 3+ years of hands-on experience administering Jira Cloud in enterprise environments.
• Strong knowledge of the Atlassian suite (Jira, Confluence, Marketplace apps).
• Solid understanding of Agile methodologies (Scrum, Kanban).
• Experience with test management tools, CI/CD integrations, and DevOps toolchains.
• Proficiency with Jira REST APIs, webhooks, and scripting.
• Excellent documentation and communication skills.
• Strong analytical and problem-solving mindset.
• Ability to work independently within a distributed, global environment