CRM Executive

Job Description:

Position:         CRM Executive

Location:        Degam - Vapi

Experience:     1 - 2  Years

Industries:      Plastic 

Responsibilities:

• Act as the primary point of contact for sales team, addressing their queries, resolving issues, and ensuring a positive customer experience.
• Conduct follow-up communications with sales team to ensure satisfaction and assess further needs.
• Maintain and update customer records in the CRM system to ensure accuracy and completeness of information.
• Generate reports and insights from CRM data to support decision-making and improve customer interactions.
• Analyze customer feedback and CRM data to identify trends, common issues, and opportunities for improvement.
• Prepare and present reports on customer satisfaction, retention rates, and CRM performance metrics.
• Contribute ideas for process improvements and work on projects aimed at refining CRM practices.
• Assist in training new team members on CRM tools and best practices.

Required Skills:

• Proficiency in CRM software (e.g., Salesforce, Zoho)
• Microsoft Office Suite (Word, Excel, PowerPoint).
• Effective Communication
• Adaptability
• Time Management
• Data Analysis Skills

Required Qualification: - Any Graduation

Salary :- Upto 3.00 LPA

If you are interested for this opening please send updated resume on same mail with following details.

Total Experience :-

Current CTC :-

Expected CTC :-

Notice Period :-