Senior Dispatch Officer

Job Description:

Job Title: Senior Dispatch Officer

Location:  Ahmedabad
Experience Required: 3–5 Years
Salary: Up to 5 LPA

Job Overview:

We are seeking a highly skilled Senior Dispatch Officer to manage end-to-end export dispatch operations, ensure timely and accurate documentation, and maintain seamless coordination between customers, internal teams, and logistics partners. The ideal candidate should have strong experience in export procedures, ERP systems, and customer communication.

Key Responsibilities:

1. Export Spares Dispatch Management

• Handle the complete dispatch process for export spare parts.

• Prepare accurate dispatch documentation including:

  • Invoices

  • E-Way Bills

  • Airway Bills (AWB)

  • Export-related paperwork

• Coordinate with logistics partners to ensure timely dispatch and delivery.

• Maintain dispatch records and ensure adherence to export compliance requirements.

2. ERP System Operations

• Use ERP software for:

  • Inventory management

  • Order processing

  • Tracking dispatch status

  • Generating dispatch-related reports

• Ensure data accuracy and timely updates in the ERP system.

3. Customer Communication

• Interact with customers to understand spare part requirements and dispatch timelines.

• Provide timely responses to customer inquiries related to order status and dispatch documentation.

• Coordinate with internal teams to resolve customer issues and provide appropriate solutions.

Required Skills & Competencies:

• Strong knowledge of export dispatch processes and documentation.

• Hands-on experience with ERP systems (SAP / Oracle / Tally or similar).

• Excellent communication and coordination skills.

• Attention to detail and strong organizational abilities.

• Ability to manage multiple dispatches and meet strict timelines.

Qualifications:

• Graduate or Diploma in Logistics / Supply Chain / Commerce or related field.

• 3–5 years of experience in dispatch, logistics, export operations, or similar roles.