Operations & Marketing

Job Description:

Location: Manali, Himachal Pradesh
Organisation: Vivaan Stays – Boutique Hospitality Chain (7 properties across Kullu–Manali)

About Vivaan Stays

Vivaan Stays is a leading hyper-local boutique hospitality brand in the Kullu–Manali region, operating seven well-rated small and mid-sized hotels. Known for our personalised service, strong regional presence, and consistent guest experience, we are now strengthening our leadership team with a seasoned Group Manager.

Role Overview

The Group Manager will oversee the end-to-end operations, P&L, and commercial performance of all 7 properties. Each hotel has an on-site manager who reports to the Group Manager. The role also leads centralised functions such as purchase, marketing, branding, revenue management, and quality control.

This is a Manali-based position with occasional travel to Delhi, Mumbai, Gujarat for business development and marketing.

Key Responsibilities

• Operational Leadership:
• Supervise daily operations of all properties through local property managers.
• Ensure consistent service quality across housekeeping, front office, F&B, maintenance, and guest relations.
• P&L & Financial Management:
• Full responsibility for group-level profitability.
• Monitor budgets, optimise costs, and drive revenue performance across properties.
• Marketing & Revenue Management:
• Oversee online channels such as MakeMyTrip, Booking.com, Hotels.com, Goibibo, and others.
• Manage pricing, inventory, promotions, and brand visibility.
• Lead offline sales efforts including travel agents, corporate tie-ups, and regional promotions.
• Centralised Functions:
• Streamline procurement and vendor management for all properties.
• Anchor brand development, digital presence, and customer experience initiatives.
• Team Management:
• Guide and mentor property managers and central staff.
• Build a culture of accountability, training, and service excellence.

Candidate Profile

• Experience: Minimum 10+ years in hospitality operations, with exposure to multi-property or cluster roles preferred.
• Strong understanding of hotel operations, including:
• Front Office
• Housekeeping
• Food & Beverage
• Purchase & Inventory
• Revenue Management & OTA platforms
• Experience with reputed hotel chains is desirable.
• Skills:
• Proficiency in English and Hindi.
• Basic computer proficiency (MS Office, PMS/Channel Managers).
• Strong interpersonal, leadership, and problem-solving abilities.
• Understanding of local Himachal or hill-destination markets is a plus.

Compensation

Salary will be in line with industry standards, supplemented by attractive revenue and profit-based incentives.