Coordinator
1 Nos.
121844
Full Time
1.0 Year(s) To 5.0 Year(s)
Not Disclosed by Recruiter
Other
Gems & Jewellery
Any - Any Graduation
Job Description:
Job Description:
- Serving as the primary point of contact for Customer request, complaints, and requests via phone, email.
- Assisting customers with Service Center inward processing, tracking current update, providing required information, Setting priorities (communication with Management)
- Identifying, troubleshooting, and resolving customer problems promptly and effectively, often by coordinating with internal teams like sales, Service Center, and management.
- Maintaining accurate and detailed records of customer interactions, transactions, comments, and complaints.
- Gathering and analysing customer feedback to identify trends and areas for improvement in service delivery and assisting in the development of new customer service policies and procedures.
- Working closely with other departments to ensure a seamless customer experience.
Key Skills :
Company Profile
Its --- create value for everyone in the diamond industry: unlocking the value of rough diamonds for manufacturers, adding fascination to the consumer retail experience, and bringing unprecedented reliability through AI-based grading.
Telephonic Interview Available
- Telephonic interview are scheduled for this job opening.
- Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
- Candidates can call recruiter on given contact to start telephonic interview during working hours.