Executive/Sr Executive/SME - Travel

Job Description:

Job Description:

The primary responsibility for this role is to effectively manage customer travel requirements, including:

• Air ticket booking, cancellation, and modifications
• Good Experience and Knowledege in Fully refund, Partially Refund, Penality check, fair uploading, BSP Refund.
• Hotel and car rental arrangements
• Limo and ferry services
• Handling customer requests via email and phone
• Ensuring high-quality customer service delivery

Eligibility Criteria

• Minimum 1 year of experience in the travel industry
• Graduation is mandatory
• Employment gap should not exceed 6 months
• B1–B5 or above in CEF Assessment (if applicable)
• Flexible for rotational shifts

Skills & Requirements:

• UG freshers with a Travel diploma or UG with a minimum of 9 months of work experience
• Strong knowledge of fares and travel domain
• Hands-on experience with GDS tools (Sabre, Amadeus, Galileo)
• Knowledge of airline ticketing, booking, and GDS systems
• Understanding of travel geography
• Excellent verbal and written communication skills
• Customer-focused and solution-oriented approach

Perks and Benefits:

• Shifts: Rotational
• Cab Facility: Both Sides