Travel Profile Reshop/Refund/SME/UK Email/ Invoicing/USITG/Ticketing

Job Description:

As discussed over a call, please review the below Job Description and the attached consent form.

Kindly reply to this email with your acknowledgement and consent for us to process and forward your profile to EXL Services.

Also, request you to share the following details to proceed with uploading your profile on the EXL portal:

• Updated Resume

• PAN Number

Note: To avoid duplication and profile rejection, please do not share your CV with other consultants or apply directly to EXL for the same role.

Candidate Information (To Be Filled by Candidate)

Candidate Response

GDPR Acknowledgement:
"I have read the attached GDPR policy and hereby give my consent to Mancraft Consulting Pvt. Ltd. to upload and process my resume/application in the EXL Application Tracking System (ATS)."

Email Acknowledgement – Yes / No
Updated CV Shared – Yes / No

Personal Details:

• First Name :

• Last Name :

• Email Address:

• Contact Number:

• Date of Birth:

• Gender:

• Current Location:

• Total Experience:

• Current CTC:

• Expected CTC:

• Notice Period:

• PAN Number:

• Vaccination Status:

• Educational Qualification:

• Have you applied to EXL in the last 6 months? (Yes/No):

• Background (Travel Process / Other):

Job Description – Travel Process Role

Basic Function

The primary responsibility for this role is to effectively manage customer travel requirements, including:

• Air ticket booking, cancellation, and modifications
• Good Experience and Knowledege in Fully refund, Partially Refund, Penality check, fair uploading, BSP Refund.
• Hotel and car rental arrangements
• Limo and ferry services
• Handling customer requests via email and phone
• Ensuring high-quality customer service delivery

Eligibility Criteria

• Minimum 1 year of experience in the travel industry

• Graduation is mandatory

• Employment gap should not exceed 6 months

• B1–B5 or above in CEF Assessment (if applicable)

• Flexible for rotational shifts

Skills & Requirements:

• UG freshers with a Travel diploma or UG with a minimum of 9 months of work experience

• Strong knowledge of fares and travel domain

• Hands-on experience with GDS tools (Sabre, Amadeus, Galileo)

• Knowledge of airline ticketing, booking, and GDS systems
• Understanding of travel geography

• Excellent verbal and written communication skills

• Customer-focused and solution-oriented approach

Perks and Benefits:

• Shifts: Rotational

• Cab Facility: Both Sides