Front Office Manager

Job Description:

Key Responsibilities

• Oversee day-to-day Front Office operations including Reception, Reservations, Guest Services, Bell Desk, and Night Audit
• Ensure smooth check-in and check-out processes as per hotel SOPs
• Deliver exceptional guest service and handle guest complaints professionally
• Train, supervise, schedule, and motivate front office staff
• Monitor room inventory, occupancy levels, and coordinate with Reservations & Sales
• Ensure accuracy of guest billing, cash handling, and front office reports
• Maintain lobby and reception area standards
• Coordinate with Housekeeping, F&B, Engineering, and other departments
• Upsell hotel rooms, services, and amenities
• Ensure compliance with hotel policies and audit standards

Candidate Profile

Education:
• Graduate / Diploma / Degree in Hotel Management or Hospitality (preferred)

Experience:
• 3–6 years of experience in Front Office Operations
• Minimum 2 years in a supervisory or managerial role
• Experience in a 4-Star or 5-Star hotel preferred

Skills Required:
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Guest-oriented mindset with problem-solving skills
• Knowledge of PMS (Opera or similar systems preferred)
• Ability to work under pressure and manage multiple tasks
• Proficient in English; Hindi/Gujarati preferred