Webchat Process

Job Description:

Job Description

• Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to sales & services as well as answering generic, non-generic specific questions related to products and services.
• Candidates with voice background & prior web chat experience with UK or US client will be preferred.
• Experience of Webchat/e-mailing process with more than 3 concurrency, flexi shift and weekend working are most desirable.

Essential Functions

• Ensure that the process transactions are processed as per standard procedures.
• Ensure that the assigned targets in accordance with SLA are met.
• Ensure that the quality of the transactions is in compliance with predefined parameters.
• Ensure adherence to Company Policies and Procedures.
• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns.
• Any other essential function that may occur from time to time as directed by the Supervisor.

Eligibility:

• Graduate with 1 year experience
• 1-year international BPO experience voice and web chat would be preferred.
• Any customer service experience
• candidate should have excellent communication - written and verbal both. 

Work Schedule: 5 Working days, Rotational week offs

Communication Requirement: (Blended Process)

• B2-8 on written CEF
• Excellent English communications.