Hiring Jr. Tech Support Executive For a leading Industrial solution Provider company-Ahmedabad

Job Description:

Key Responsibilities

• Commitment, focus, and follow-through to see problems through to resolution.
• Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams, in order to maximize client satisfaction.
• Excellent communication skills to provide prompt and accurate feedback to clients and Project team both oral and in writing.
• Commitment to documenting knowledge in the form of technical notes and articles.
• To ensure proper recording of all client interactions and closure of all presented issue logs.
• Troubleshooting Hardware with clients over video calls, email, and messaging platforms.
• Onboarding Clients for Product setup and demonstration.
• Availability to work on flexible working hours once/twice a month.

Eligibility:

• BE / B.Tech / B.Sc (Electronics/Electrical, Computer Science or any other engineering)
• Excellent verbal & written communication skills.
• Ability to work ‘hands-on’ and multi-task in an energetic environment
• Motivated, self-starter and is comfortable working and learning independently

For more details please share your resume on prutha@postaresume.co.in or call on 9328361089