Bajaj Housing/ Cluster Manager- Prime HL/ Delhi

Job Description:

Key Responsibilities:

• Develop and execute regional sales strategies to achieve monthly, quarterly, and annual targets for prime home loans.

• Build and manage a high-performing team of Area Sales Managers, Team Leaders, and Loan Officers.

• Identify and establish relationships with key channel partners (DSAs, connectors, real estate agents, builders).

• Monitor team performance through KPIs and regularly provide feedback and training to enhance productivity.

• Ensure adherence to credit policy and regulatory guidelines in all sourced cases.

• Analyze market trends, competitor activities, and customer feedback to adapt sales strategies.

• Coordinate with credit, operations, and collections teams to ensure seamless customer experience.

• Conduct regular reviews and field visits to ensure business momentum across all locations in the region.

• Drive digital adoption and process improvements to enhance sales efficiency.

• Ensure portfolio quality by maintaining low delinquency and high customer satisfaction levels.

Key Requirements:

• Bachelor’s degree required; MBA in Sales/Marketing/Finance preferred.

• 8–12 years of experience in retail lending, with at least 3–5 years in a regional managerial role within home loans.

• Strong knowledge of the home loan market, products, and regulatory environment.

• Proven ability to manage and motivate large teams across geographies.

• Excellent interpersonal, negotiation, and analytical skills.

• High level of integrity and customer orientation.

Performance Metrics (KPIs):

• Monthly/Quarterly disbursement targets

• Channel development and activation

• Portfolio quality (30+ DPD, NPA %)

• Team performance and retention

• Customer satisfaction score (CSAT/NPS)