Reservation Executive_Vadodara

Job Description:

• Undertaking Reservation activities for FITs, Corporates and Groups as mentioned below:

1. Quoting groups in line with RM guidelines
2. Issuing group contracts
3. Chasing signed contracts with 7 days of submitting
4. Inputting groups blocks in opera
5. Ensuring rooming lists are received in time
6. Washing rooms if groups washed
7. Applying cancellation charges for late cancellation
8. Issuing invoices as per contract terms
9. Chasing invoices for groups

• Keep checking Daily reports.
• Negotiate with various Group companies and Maximize the Revenue for company.
• Regular follow up with GM and Revenue Manager.
• Maintaining the Group Tracker and checking details.
• Supply information as required by Accounts Department
• Achieving the Targets given.
• Training of Staff as and when required.
• Reporting to Directors and line Manager- Daily, Weekly and Monthly.
• Review count
• Manual booking integration if required
• Arrival Check
• Commission reconciliation if applicable
• Online RFPs to submit before deadline
• Spot check
• Monitor OOO rooms and no show

Desired Profile / Criteria / Skills :

• Minimum 1 year of experience in hospitality/travel industries.
• Must have knowledge of OPERA and various reservation portals.
• Ability to work in a fast pace and ever changing environment.
• Very good written and verbal communication skills, being able to communicate at all levels.
• Be fully computer literate, Microsoft Office with a solid knowledge of Excel.
• Be competent and efficient at keeping databases updated.
• A team player, efficient & reliable who can be responsible for their own work load and keen to develop.