Aditya Birla Capital / Direct Channel - Team Lead / Ahmedabad

Job Description:

Job Title

Team Lead – Direct Channel (Health Insurance)

Department

Sales / Direct Business / Health Insurance

Role Overview

The Team Lead – Direct Channel is responsible for managing a team of Direct Sales Executives (DSEs) to drive health insurance sales through direct channels such as walk-ins, inbound leads, digital enquiries, and corporate tie-ups. The role focuses on team productivity, revenue growth, customer acquisition, and compliance.

Key Responsibilities

Sales & Revenue Management

• Drive health insurance sales targets for the direct channel

• Ensure achievement of monthly, quarterly, and annual business goals

• Monitor daily sales performance and conversion ratios

• Implement sales strategies to improve lead-to-policy conversion

Team Management & Development

• Recruit, train, and manage Direct Sales Executives

• Conduct regular sales coaching, product training, and motivation sessions

• Track individual performance and ensure productivity benchmarks

• Manage attendance, discipline, and team engagement

Lead & Customer Management

• Handle inbound leads, walk-ins, and digital enquiries

• Ensure proper lead allocation and follow-ups

• Support the team in closing high-value or complex cases

• Maintain high customer satisfaction and retention levels

Product & Process Compliance

• Ensure adherence to IRDAI regulations and company policies

• Monitor KYC, documentation, and policy issuance processes

• Minimize policy rejections, cancellations, and mis-selling risks

MIS & Reporting

• Prepare and submit daily/weekly sales MIS and funnel reports

• Track persistency, renewals, and claims escalations

• Provide market feedback and competitor insights to management

Key Skills & Competencies

• Strong knowledge of health insurance products (Retail, Family Floater, Group)

• Team handling and people management skills

• Sales planning, negotiation, and closing abilities

• Understanding of direct sales channels & digital leads

• Excellent communication and customer-handling skills