Senior Cloud Engineer - GCP

Job Description:

Responsibilities

• Manage overall responsibilities related to self-performance, daily operations, task ownership, and discipline.
• Take end-to-end ownership of L3-level GCP cloud incidents, service requests, problems, and escalations.
• Drive continuous improvement initiatives as assigned by the Management Team.
• Act as the final escalation point for complex technical issues and provide permanent fixes.
• Perform detailed Root Cause Analysis (RCA) and share structured reports with internal stakeholders and customers.
• Provide technical mentoring, coaching, and knowledge transfer to L1 and L2 engineers.
• Review and audit tickets, provide feedback, and ensure adherence to SLAs and quality standards.
• Create, maintain, and improve Knowledge Base (KB) articles, SOPs, and runbooks.
• Work closely with management to improve operational processes, governance, and service delivery models.
• Support new implementations, optimizations, and cloud migration projects.
• Participate in client meetings, architecture discussions, and technical reviews when required.
• Prepare and share daily, weekly, and monthly operational reports, ticket analysis, and service health summaries.
• Define and follow governance frameworks and operational best practices for managed cloud services
• Participates in solution reviews
• Supports reference architectures
• Reviews designs from security, scalability, and ops-readiness perspective

Required Skill Set

Education & Experience

• Graduate in any discipline.
• 10-12 years of overall IT experience with at least 6-8 years of hands-on experience in GCP Cloud Operations and managed services.
• Strong experience supporting 24/7 managed service environments.
• Excellent Communication skills

Certifications (Preferred)

• Google Cloud Certified Professional Cloud Architect.
• Google Cloud Certified Associate Cloud Engineer.
• Google Cloud Certified Professional Cloud Security Engineer.
• Certifications on Azure (AZ-104, AZ-305, AZ-500) or AWS will be an added advantage.

Technical Skills

GCP Core Services

• Strong hands-on experience with GCP IaaS and PaaS services including:
  • Compute Engine (VMs, Persistent Disks, Custom Images, Instance Groups for auto-scaling)
  • VPC Networks, Subnets, Routes, Cloud NAT, Internet Access Configuration
  • Firewall Rules, VPC Service Controls
  • Cloud Load Balancing (HTTP(S), TCP/UDP, Internal/External)
  • Identity and Access Management (IAM) (Users, Roles, Policies, Service Accounts, Cross-project access)
• Experience with Google Cloud Backup & DR, snapshots, and disaster recovery strategies.
• Knowledge of GCP Resource Hierarchy (Organizations, Folders, Projects), governance, and cost management using Billing and Budgets.
• Cloud DNS
• Cloud Storage (Buckets, lifecycle, IAM, encryption)
• Cloud SQL / AlloyDB (ops, backups, HA – even if not DBA-level)
• GKE (at least operations, troubleshooting)
• Pub/Sub (basic operational awareness)

 Monitoring, Logging & Automation

• Expertise in Google Cloud Monitoring, Cloud Logging, Cloud Asset Inventory, and Cloud Advisor
• Experience in performance monitoring, alerting, and proactive issue identification.
• Hands-on experience with automation using:
  • gCloud CLI
  • Terraform
  • Deployment Manager (legacy awareness)
  • Scripting (PowerShell, Bash, Python – basic to intermediate)

Security & Compliance

• Knowledge of GCP security best practices, shared responsibility model, and least privilege access.
• Experience with GCP security services such as Security Command Center, Google Cloud Armor
• Exposure to vulnerability management, EDR/SOC integrations, and security incident handling.
• IAM policy reviews & misconfiguration remediation
• Incident response support for cloud security events
• Security posture reviews using SCC findings

Operating Systems & Platforms

• Strong experience with Windows Server (2012, 2016, 2019+) and Linux (Amazon Linux, RHEL, Ubuntu).
• Hands-on experience with patch management, performance tuning, and troubleshooting.
• Knowledge of Active Directory, DNS, DHCP, and GPO in hybrid cloud environments.

Hybrid & On-Premise (Plus)

• Experience with on-premise infrastructure (VMware/Hyper-V, storage, backup).
• Knowledge of hybrid connectivity (Site-to-Site VPN, Client VPN, Partner Interconnect and Dedicated Interconnect – conceptual or hands-on).
• Understanding of migrations from on-premises, Azure, or AWS to GCP.

Tools & Operations

• Experience working with RMM and ITSM tools (ServiceNow, ManageEngine, ConnectWise, or similar).
• Strong troubleshooting skills across compute, storage, network, and application layers.

Behavioral & Professional Skills

• Strong customer handling and stakeholder management skills.
• Excellent verbal and written communication skills.
• Analytical mindset with strong problem-solving capabilities.
• Ability to work under pressure and manage multiple priorities.
• Result-oriented with a focus on quality and SLA adherence.
• Willingness to work in a 24/7 environment with rotational shifts.

Note: - Exposure to Azure and AWS will be considered an added advantage. - On-premise infrastructure knowledge is a strong plus.