Tech Lead – Omnichannel Dialer & AI Platforms

Job Description:

Tech Lead – Omnichannel Dialer & AI Platforms

Experience: 12 - 15 years | Location: Gurugram

We’re building an AI-native omnichannel dialer platform to transform how businesses engage with customers. As Tech Lead, you’ll spearhead architecture, guide a talented engineering team, and ensure delivery of scalable, secure, and innovative solutions.

What You’ll Do

• Lead design & development of our AI-powered omnichannel dialer platform.
• Architect scalable SaaS systems using modern full-stack and cloud technologies.
• Drive CRM integrations (Salesforce, HubSpot, Zoho) & ensure compliance (DNC, GDPR, TCPA).
• Build real-time monitoring, analytics & reporting dashboards for managers and supervisors.
• Champion DevOps: CI/CD pipelines, containerization (Docker, Kubernetes), automated testing.
• Mentor developers, enforce coding standards, and lead sprint delivery.
• Collaborate with Product, AI, and Telephony teams to deliver cutting-edge features.

Primary Skills (Must-Have)

• Strong experience in Node.js, React.js, and modern JavaScript/TypeScript.
• Solid database expertise: PostgreSQL, MongoDB/Redis (preferred).
• Proven SaaS architecture experience on AWS/GCP/Azure.
• Hands-on with CI/CD pipelines, Docker, Kubernetes, GitHub/GitLab.
• Exposure to AI/ML integration (e.g., LLM APIs, NLP, STT pipelines).
• Excellent problem-solving, architecture, and leadership skills.
• 12 -15 years in software development, including 3+ years leading teams.

Secondary Skills (Good to Have)

• Experience with Asterisk, Kamailio, or FreeSWITCH dialer engines.
• Knowledge of SIP, WebRTC, and telephony systems.
• Familiarity with autodialer modes: predictive, power, progressive, preview.
• CRM integration experience with Salesforce, HubSpot, Zoho.
• Understanding of compliance standards (DNC, GDPR, TCPA).
• Experience with real-time analytics dashboards and call center KPIs.

Bonus Skills

• AI/ML: NLP, STT, LLMs for intelligent call handling & summarization.
• Speech analytics, transcription, or AI-driven quality monitoring

Why Join Us?
If you’re passionate about building cutting-edge AI + telephony products that will shape the future of customer engagement, this is your chance to lead from the front and scale an AI-powered SaaS product from the ground up.