Sr. Business Analyst / Product Owner role with IT Services Client

Role Overview:

We are seeking a Senior Business Analyst / Product Owner who operates at the intersection of client strategy, product thinking, and delivery execution. This role is post-sales and client-facing, owning the translation of business intent into clear, prioritized, and outcome-driven product and delivery roadmaps. You will act as the single point of truth between the client’s business objectives and internal delivery teams—ensuring clarity, continuity, and commercial value throughout the engagement lifecycle. This is not a documentation-only role. This is a decision-enabling, ownership-driven, trust-anchored role.

 

Key Responsibilities
1. Client Partnership & Strategic Ownership
• Serve as the primary post-sales interface for clients across discovery, delivery, and evolution phases
• Build deep understanding of the client’s business model, operating context, constraints, and success metrics
• Facilitate strategic conversations with client stakeholders (business, operations, technology, leadership)
• Proactively manage expectations, trade-offs, and scope boundaries with clarity and confidence

2. Product Ownership & Backlog Leadership

• Own and evolve the product vision and roadmap in alignment with client goals and delivery realities
• Translate high-level objectives into well-defined epics, features, and user stories with clear acceptance criteria
• Maintain and prioritize the product backlog based on value, risk, dependencies, and sequencing logic
• Drive backlog grooming, sprint planning, reviews, and retrospectives as a value steward, not a proxy

3. Business Analysis & Problem Framing
• Lead structured problem discovery—separating symptoms from root causes
• Apply analytical rigor to define business processes, workflows, rules, and edge cases
• Produce high-quality artifacts such as:
o Business & functional requirements
o Process maps and system flows
o Use cases and scenarios
o Non-functional requirements (performance, security, compliance, scalability)
• Ensure requirements are implementation-ready, not abstract

4. Delivery Enablement & Cross-Functional Alignment
• Act as the bridge between client, engineering, UX, QA, and leadership teams
• Enable delivery teams with clarity, context, and prioritization—reducing rework and ambiguity
• Participate actively in delivery ceremonies to ensure alignment with intent and scope
• Support release planning, UAT coordination, and go-live readiness

5. Governance, Risk & Change Management
• Identify and manage scope, dependency, and delivery risks early
• Drive structured change management—impact analysis, re-prioritization, and stakeholder communication
• Ensure traceability from business objectives → requirements → delivery →outcomes

Required Skills & Experience

Experience
• 6–10+ years of experience as a Business Analyst, Product Owner, or hybrid BA/PO
• Strong experience in post-sales, client-facing delivery environments
• Experience working with cross-functional teams in agile or hybrid delivery models

Core Competencies
• Strong business acumen and structured thinking
• Ability to own ambiguity and drive clarity
• Excellent stakeholder communication and facilitation skills
• Deep understanding of product lifecycle and agile delivery

Tools & Practices
• Agile/Scrum/Kanban methodologies
• Backlog and delivery tools (e.g., Jira, Confluence, or equivalents)
• Process modeling and visualization tools
• Strong written and verbal communication skills