Customer Care Executive
5 Nos.
128304
Full Time
1.0 Year(s) To 5.0 Year(s)
1.80 LPA TO 3.00 LPA
ITES / BPO / KPO / Customer Service / Operations
FMCG/Foods/Beverage
Any - Any Graduation
Job Description:
Key Responsibilities
- Handle incoming calls, emails, chats, and social media queries from customers.
- Provide accurate product/service information and resolve customer concerns promptly.
- Maintain records of customer interactions and update CRM systems.
- Coordinate with internal teams to resolve escalated issues.
- Follow up with customers to ensure their concerns are resolved.
- Suggest process improvements to enhance customer experience.
Requirements
- 1–2 years of experience in customer service, preferably in FMCG, D2C, or e-commerce.
- Excellent verbal and written communication skills in English and Hindi
- Strong problem-solving and interpersonal skills.
- Basic computer knowledge and familiarity with CRM tools.
Preferred Skills
- Prior experience in call center/BPO/e-commerce.
- Knowledge of order management, returns, and refunds process.
- Ability to remain calm and professional under pressure.
Key Skills :
Company Profile
Welcome to the Company, it is the Vendor Company in Noida, India
Telephonic Interview Available
- Telephonic interview are scheduled for this job opening.
- Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
- Candidates can call recruiter on given contact to start telephonic interview during working hours.