Project Coordinator

Job Description:

Role Overview

We are seeking a highly organized and proactive Project Coordinator to join our dynamic team. The ideal candidate will support Project Managers in planning and executing SaaS product implementations, enhancements, and updates.

This role requires strong communication, analytical thinking, and organizational skills to thrive in a fast-paced, technology-driven environment. Familiarity with eCommerce platforms and technologies such as WooCommerce, Magento, Shopify, BigCommerce, and PHP will be considered a significant advantage.

Key Responsibilities

1. Project Coordination

• Assist in planning, scheduling, and tracking projects to ensure timely delivery

• Support Agile/Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives)

• Monitor project milestones, risks, dependencies, and deliverables

2. Documentation & Reporting

• Maintain project documentation, trackers, and scope change logs

• Prepare status reports, dashboards, and performance metrics

• Ensure documentation accuracy throughout the project lifecycle

3. Cross-Functional Collaboration

• Coordinate with Development, QA, Marketing, and Customer Success teams

• Ensure alignment across departments for timely task completion

• Facilitate smooth communication between internal teams and stakeholders

4. Resource & Workload Management

• Track resource allocation and utilization

• Identify bottlenecks and escalate risks proactively

• Support workload planning and sprint capacity management

5. Customer Interaction

• Communicate with clients during implementation and onboarding

• Manage feedback and ensure timely issue resolution

• Provide regular updates and ensure high customer satisfaction

6. Quality & Delivery Support

• Ensure project deliverables meet defined quality standards

• Assist in post-implementation reviews and continuous improvement initiatives

7. Excel & Data Management

• Track KPIs and operational metrics

• Create MIS reports, dashboards, and pivot-based performance reports

• Use advanced Excel formulas to analyze project data and generate insights

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, IT, or related field

• 2+ years of experience in project coordination within SaaS/software environments

• Strong understanding of Agile/Scrum methodologies

• Hands-on experience with project management tools such as Jira, Zoho Projects/Sprint, or MS Project

• Advanced Excel proficiency (Pivot Tables, Dashboards, Advanced Formulas, MIS Reporting)

• Familiarity with eCommerce platforms (Magento, Shopify, WooCommerce, BigCommerce)

• Basic knowledge of PHP and web technologies preferred

• Strong communication, organizational, and problem-solving skills

• Understanding of software development lifecycle (SDLC) and SaaS product lifecycle