Internal Controls & Process Excellence Specialist (US F&A)
Job Description:
Role Summary
We are seeking a detail-oriented and analytical professional to lead internal controls, process audits, and SOP standardization across US Finance & Accounting operations. The role focuses on evaluating existing workflows, strengthening compliance frameworks, and driving process efficiency through structured documentation and control mechanisms.
Key Responsibilities
F&A Process Understanding & Assessment
- Develop deep understanding of end-to-end F&A processes including- Procure-to-Pay (P2P), Order-to-Cash (O2C) & Record-to-Report (R2R)
- Map current processes and identify gaps, inefficiencies, and control weaknesses
Workflow Mapping & Process Documentation
- Create detailed process workflows for all F&A activities
- Develop and maintain Standard Operating Procedures (SOPs) with - Step-by-step activities, Roles & responsibilities, Control checkpoints
- Ensure documentation aligns with US compliance and audit standards
- Design Swimlane Diagrams to clearly define: Process ownership, Inter-departmental dependencies, System interactions
- Use tools such as Visio, Lucidchart, or similar platforms
Internal Process Audit & Control Evaluation
- Conduct in-depth audits of existing processes to assess: Compliance with defined SOPs, Control effectiveness & Risk exposure areas
- Identify control gaps, redundancies, and process deviations
- Ensure processes are aligned with: Internal control frameworks, Client-specific compliance requirements, Audit readiness standards (SOX exposure preferred)
- Recommend corrective actions for non-compliance areas
Stakeholder Interaction & Evidence Collection
- Engage with process owners and stakeholders to: Validate workflows and controls, Collect supporting audit evidence and documentation
- Perform structured questioning to ensure: Process adherence & Accuracy and completeness of transactions
Process Improvement & Productivity Enhancement
- Identify opportunities for: Process optimization, Automation, Cost and effort reduction
- Drive continuous improvement initiatives to enhance: Turnaround time (TAT), Accuracy & Productivity
Preferred Qualifications
- CA / CPA / MBA (Finance) or equivalent
- Experience in BPO/KPO or F&A shared services environment
- 4 + Experience in SOX compliance, risk & controls frameworks
Required Skills & Competencies
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Strong knowledge of US F&A processes (P2P, O2C, R2R)
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Experience in internal audit, process consulting, or controllership
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Expertise in SOP creation & process documentation
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Hands-on experience with workflow tools (Visio, Lucidchart, etc.)
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Strong analytical and problem-solving skills
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Excellent stakeholder management and communication skills
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High attention to detail and process orientation
Key Deliverables
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End-to-end process maps & swimlane diagrams
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Comprehensive SOP documentation
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Internal audit reports with gap analysis
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Control framework and risk mitigation plans
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Process improvement recommendations
Work Requirements
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Ability to work in US time zones (CST/EST)
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Comfortable working in a Hybrid (work from office & Home) / client-facing environment
Company Profile
InfoSync --- is a trusted partner for multi-unit franchisees and franchisors, particularly in the restaurant sector. Its ---—spanning outsourced accounting, payroll, and financial reporting—have consistently enabled businesses to reduce operational costs and streamline core processes. As part of ---, InfoSync gains access to expanded capabilities designed to address evolving client needs on a global scale and commitment to innovation and technology solutions.
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