HR Manager

Job Description:

Job Title: HR Manager (Automotive Dealership)

Reports To: General Manager / Directors

Location: Kolkata
Employment Type: Full-Time

1. Job Summary

We are seeking a results-driven HR Manager to oversee the human resources function for our dealership. The ideal candidate will act as a strategic partner to department heads (Sales, Service and Finance), focusing on building a high-performance culture, and maintaining OEM-standard training compliance.

2. Key Responsibilities

• Talent Acquisition: Manage full-cycle recruitment for diverse roles, including Sales Consultants, Service Technicians and Back-office staff.
• Performance & KRAs: Collaborate with department heads to define and track Key Result Areas (KRAs) and performance metrics
• Compensation Management: Oversee the administration of complex variable pay structures, including sales commissions and performance bonuses.
• OEM & Technical Training: Coordinate with the Manufacturer (OEM) to ensure all technical and soft-skill certifications for staff are up-to-date.
• Employee Relations: Act as a mediator for workplace disputes and drive engagement initiatives to reduce attrition in high-pressure departments.
• Statutory Compliance: Ensure 100% adherence to labour laws, including PF, ESIC, and workplace safety standards.

• Culture & Team Building:Design and execute high-impact engagement programs, such as dealership-wide milestone challenges, departmental "Lunch-and-Learn" sessions and team outings.

3. Required Qualifications & Skills

• Education: Bachelor’s degree in HR or Business; an MBA/PGDM in HR is highly preferred.
• Experience: 5–12 years of HR experience, with a mandatory requirement for prior experience in an automobile dealership or retail environment.
• Industry Knowledge: Deep understanding of dealership operations (Sales vs. After-sales) and automotive workforce dynamics.
• Software Proficiency: Experience with HRMS/HRIS tools and dealership management systems (DMS).
• Soft Skills: Exceptional negotiation, conflict resolution, and the ability to communicate with both blue-collar and corporate staff.

4. Target Key Performance Indicators (KPIs)

• Time-to-Fill: Average [X] days for critical sales and technician roles.
• Retention Rate: Maintain a staff retention rate of [X]% or higher, specifically in the sales department.
• Training Compliance: 100% completion of OEM-mandated training cycles.
• Onboarding Efficiency: New hire ramp-up time and 90-day retention scores.