Telecaller

Job Description:

ey Responsibilities:

• Make outbound calls to potential and existing customers
• Handle inbound customer inquiries and provide product information
• Generate and follow up on sales leads
• Maintain call records and update customer data in the system
• Explain product details, offers, and pricing to customers
• Coordinate with the sales team for order processing
• Resolve basic customer queries and escalate issues when required
• Achieve daily/weekly call and lead targets
• Build and maintain good customer relationships

Required Skills & Qualifications:

• Minimum 12th pass or Graduate in any discipline
• Good communication skills (Hindi; basic English preferred)
• Basic computer knowledge (MS Excel, calling tools, etc.)
• Ability to handle customer conversations confidently
• Positive attitude and willingness to learn

Preferred Profile:

• Fresher or candidate with up to 2 years of telecalling/customer service experience
• Experience in sales or garment/apparel industry is an advantage
• Candidate based in or near Ghaziabad