Service Delivery and Service Assurance Engineer based at Uttar Pradesh

Job Description:

We are seeking a highly organized and proactive SDSA (Service Delivery and Service Assurance)
engineer to oversee the efficient delivery and assurance of services for our BB customers / Partners
within the designated area. The successful candidate will be responsible for ensuring the achievement of
KPIs through continuous improvement initiatives.
Responsibilities:
 Ensure timely service delivery and service assurance for customers / Partners within the mapped
area.
 Drive KPI delivery as per targets, taking necessary actions for continuous improvement.
1. Ensure new installations are completed within defined TAT.
2. Establish new partner connectivity within defined TAT.
3. Address faults of new installations (FONI).
4. Maintain a meantime to resolve complaints within defined TAT
5. Address repeat complaints from customers.
6. Oversee migration from EOC/LAN to FTTH.
 Ensure that field visits are aligned with NOC requirements whenever necessary.
 Ensure field audits are conducted to verify the quality-of-service delivery and assurance.
 Maintain high-quality service delivery and assurance standards in the area.
 Continuously enhance the customer experience through proactive measures.
 Ensure strict adherence to processes and Standard Operating Procedures (SOPs).
 Manage material inventory efficiently to ensure timely consumption.
 Maintain and manage broadband network infrastructure (FTTx and Non-FTTx) and network
elements.
 Demonstrate proficiency in broadband/FTTH, WiFi networks, broadband Customer Premises
Equipment (CPEs), FTTH quality parameters, as well as L3 & L2 Switch connectivity.
 Regularly monitor Service Delivery and Service Assurance TTs performance, analyse customer
faults, and implement corrective actions.
 Facilitate the onboarding process for new partners, ensuring smooth connectivity and service
activation.
 Address partner connectivity issues promptly to minimize service disruptions.
 Collaborate with relevant teams to troubleshoot and resolve technical issues affecting partner
connectivity.
 Provide necessary support and guidance to partners during the service setup process.
 Act as a primary point of contact for partners experiencing service-related issues, offering timely
assistance and solutions.
 Implement proactive measures to prevent potential connectivity and service issues, ensuring
optimal performance for partners.
 Conduct regular assessments and monitoring of partner connectivity and service performance,
identifying areas for improvement and implementing corrective actions as needed.