EVIFY Logitech Pvt. Ltd. -Vadodara

Job Description:

Key Responsibilities:

• Manage client relationships and ensure high levels of service quality and satisfaction. Periodic meet with them to address both parties issues and possibilities of overcoming operational challenges.
• Oversee fleet management to maintain vehicle availability, utilization, and operational efficiency.
• Monitor rider and team attendance, shift adherence, punctuality, and discipline. Making it sure all the punch-ins and Outs has been marked on Evify apps.
• Ensure effective time management and seamless execution of daily operations through Evify App.
• Assign and oversee tasks and responsibilities across city teams, including Operations, Fleet, and Recruitment.
• Review daily reports from teams and ensure accountability for performance and deliverables.
• Drive operational performance and ensure achievement of defined targets within stipulated timelines.
• Coordinate with clients and riders, addressing grievances promptly and effectively.
• Maintain existing client and rider relationships while working on expansion and growth opportunities.
• Record, organize, and maintain all operational and performance-related data.
• Conduct training sessions for both team members and riders to enhance efficiency and compliance.
• Oversee day-to-day cross-functional activities at the hub and city level.
• Collaborate with Operations Executives to ensure accurate and error-free rider payout processes.
• Ensure strict adherence to all operational processes, policies and Standard Operating Procedures (SOPs).
• Monitor hub-level KPIs such as productivity, turnaround time (TAT), cost per delivery, and rider efficiency.
• Coordinate with the tech/support team to resolve rider app, device, or vehicle-related issues.
• Ensure compliance with safety, security, and statutory regulations at all hubs.
• Optimize route planning and cluster allocation for maximum delivery efficiency.
• Maintain discipline, hygiene, and housekeeping standards at the hub premises.
• Plan and execute periodic audits of rider documentation, fleet condition, and hub operations.
• Support recruitment and onboarding of riders to meet capacity requirements during scale-ups.
• Ensure timely resolution of any city-specific matters (insurance, licenses, logistics issues).
• Establish contingency plans to handle peak-load scenarios, breakdowns, or rider absenteeism.
• Anything and everything that requires to run the city operations falls under their scope of work.

Qualifications & Skills:

• Graduate/MBA preferred with 6–10 years of experience in operations/logistics/supply chain.
• Candidate must have at least 4 years of last mile experience. Preferred industry will be Quick commerce, Ecommerce or Logistics Proven leadership ability in managing large teams.
• Strong analytical and decision-making skills.
• Excellent client and stakeholder management skills.
• Hands-on knowledge of fleet, logistics, and city-level operations.