Ecommerce Executive

Job Description:

Role Overview:

The E-commerce Executive will be responsible for end-to-end management of website operations, product listings, SEO, pricing strategy, order processing, courier coordination, and customer objection handling to drive revenue
growth and ensure smooth customer experience.

Key Responsibilities:

1. Website & Product Management
 Create and manage product listings (title, description, specifications).
 Ensure proper categorization, stock updates, and pricing accuracy.
 Upload and optimize product images and videos.
 Maintain website hygiene and coordinate technical updates when required.
2. SEO & Performance Optimization
 Optimize product pages with relevant keywords and meta descriptions.
 Improve organic visibility and product ranking.
 Monitor website traffic, conversions, and suggest improvements.
3. Pricing & Offer Strategy
 Plan competitive pricing based on market research.
 Manage discounts, promotions, and campaign pricing.
 Monitor competitor pricing and performance.
4. Order Processing & Courier Coordination
 Oversee daily order flow and timely dispatch.
 Coordinate with courier partners to reduce delays and RTO.
 Track shipments and resolve delivery-related issues.
5. Objection Handling & Refund Management
 Handle customer concerns related to returns, refunds, exchanges, damaged/wrong products, and payment
failures.
 Ensure refunds are processed on time and exchanges are completed smoothly.
 Coordinate with accounts and warehouse for verification and approval.
 Reduce return rates by identifying root causes and improving listings.
 Maintain professional communication to protect brand reputation.
6. Reporting & Accountability

 Track sales, return rates, and operational performance.
 Share regular performance reports with management.
 Take ownership of overall e-commerce growth and efficiency.

Required Skills & Experience:

 3–7 years of experience in e-commerce management (preferably fashion/apparel).
 Strong knowledge of product listing, SEO, and digital merchandising.
 Experience with Amazon or similar platforms preferred.
 Understanding of courier aggregation and logistics handling.
 Strong analytical, problem-solving, and coordination skills.
 High ownership mindset and attention to detail.

Why Join Us:

 Direct exposure to brand growth strategy.
 Opportunity to manage complete e-commerce operations.
 Performance-driven growth and learning environment.
 Competitive salary with growth opportunities.