CRM Lead -Delhi
Job Description:
Roles and Responsibilities:
- Coordinating with Business Development Team and Operations team and over the client seamlessly once the deal is completed.
- Establishing a relationship with the client and gather more information to log in the booking onto ERP / available software
- Track the deployment of cans/drums at the client locations and ensure the regular and timely pick up of UCO from the Supplier premises in a professional and neat manner.
- Coordinate with the Accounts/ Payments team and ensure the suppliers are properly provided with the MIS, Payment details and Statement of Accounts.
- Manage the Client/ Supplier Service operations by overseeing the client feedback and compliant processes and thus provide support to various departments to resolve the same within timelines
- Ensure that service issues are solved within a stipulated turnaround time (TAT) and quality service is delivered to the clients.
- Planning, co-ordinating & executing activities related to WOW experiences for the clients.
- Provide support to the Sr. Mgmt teams in CRM & Operations
- Working out, planning and implementing activities to get client feedback, conduct client satisfaction surveys for the complex. Rolling out & managing the survey process. Closing of conclusions and reports.
- Supporting the teams to undertake and complete the activities to enhance the CSI scores for the complex.
- Regularly interact with end clients for understanding their requirements, aspirations and expectations
- Provide support to the Audit team for ISCC audit and other compliance audits.
- Maintain accurate documentation / record-keeping in respect to clients
Company Profile
The organization, established two decades ago, has grown into a global leader in the collection of Used Cooking Oil (UCO), supplying it for downstream biofuel production. Their proprietary technology ensures traceability and accountability throughout the value chain. As global efforts intensify towards sustainable energy solutions, second-generation biofuels (2G Biofuels) have emerged as a promising avenue to reduce carbon emissions and foster a greener future. However, the scarcity of reliable and traceable UCO feedstock has posed a significant challenge in sustainable energy production. Addressing this challenge head-on, the organization leverages over twenty years of expertise in energy, agriculture, and supply chain operations. Their dedicated mission focuses on unlocking the vast potential of 2G biofuels in regions with significant UCO resources across Asia, South America, and beyond.
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