Customer Support Coordinator
Job Description:
Role Summary
This role is to handle inquiries, quotations, order processing, and customer follow-ups.
You will act as a link between sales, production, and customer.
Daily Work (What you will do)
🔹 1. Inquiry Handling
- Receive inquiry from sales / customer
- Check basic details (type, size, quantity, delivery)
- Enter inquiry in system / register
- Follow up for missing details
🔹 2. Quotation Support
- Prepare quotation in given format
- Check details properly
- Get approval from senior
- Share quotation with customer
- Maintain quotation record
🔹 3. Order Processing
- Receive confirmed order / PO
- Check price, terms, delivery
- Enter order in system
- Share details with production & accounts
🔹 4. Follow-up & Coordination
- Follow up with production for order status
- Update sales team
- Update customer about status
🔹 5. Customer Communication
- Handle calls / WhatsApp / emails
- Give proper updates
- Inform clearly in case of delay
🔹 6. Record Maintenance
- Maintain:
- Inquiry list
- Quotation list
- Order status
Basic Expectations
- Work should be accurate (no mistakes)
- Follow-up should be regular (no delay)
- Communication should be clear and polite
- Work should be properly recorded
Who can apply
- 1–3 years’ experience in office work / coordination
- Basic computer knowledge (Excel, email)
- Good communication (Hindi / basic English)
- Organized and responsible
Important
- This is not a field job
- This is not a sales job
- This is coordination + system work + communication
Company Profile
Established in 1935 as a framing company and later expanding into glass trading in 1978, this Ahmedabad-based organisation carries a proud legacy of over seven decades in delivering quality and reliability.
Today, it stands as Gujarat’s leading architectural glass manufacturer, equipped with state-of-the-art facilities offering end-to-end glass solutions for diverse building requirements. With a strong presence across Gujarat, the company designs, produces, and delivers high-performance glass products to major real estate developers, glazing fabricators, and construction firms — setting a benchmark for innovation, precision, and trust in the architectural glass industry.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.