Ops manager - Oil and Gas - Kolkata
1 Nos.
13246
Full Time
8.0 Year(s) To 13.0 Year(s)
8.00 LPA TO 16.00 LPA
ITES / BPO / KPO / Customer Service / Operations
ITES/BPO/KPO
Job Description:
JD for this role.
- Work with Client stake-holders to provide visibility and guidance around performance, work-flows and SLA/KPIs
- Minimum 1 year as a Ops Delivery Manager in the Oil and Gas Domain – Might have worked for accounts like – Shell, British Petroleum, Total, ExxonMobil, AGL Energy, Avanti Gas etc.
- Should have managed both B2B and B2C platforms in Oil and Gas Domain (Both preferred, atleast one is Mandatory)
- Lead monthly and Quarterly Service Management Reviews with Client
- Be responsible for detailed reporting and RCA during and post Major Incidents / Outages in Retail Sites
- Work with Senior LT within the organization on operational and tactical issues such as attrition/retention, establishing change, following up to drive behaviours and drive adoption of compliance best practices
- Work with aligned Business Finance Managers to manage and deliver financial goals
- Account farming by understanding key business needs by building robust connect with key players in the Client Organisation
- Be assertive on most issues and use judgement when to pull and push client as necessary
- Must be comfortable with US shifts
- Should have managed a team of over 50+ FTEs
Good to Have:
- Graduation in any Degree
- Working knowledge of Quality tenets would be a plus (DMAIC, Lean CI etc.)
- Profound knowledge in MS Excel, Powerpoint, P&L Management
- ITIL Foundation will be +
- Managed mid-size to Large Size Service Delivery Operations as an Ops Manager
- Passport with a valid Canada, US Visa would be a +
Base location is Kolkata, West Bengal
Key Skills :
Company Profile
This section shall be updated later. for now this is being left blank. |
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.