Client Servicing Manager

Job Description:

Job Description
We are looking for a Client Servicing Manager the role requires strong client-facing skills, strategic thinking, and the ability to work closely with strategy teams and various departments like SEO, Wewb Development, Paid Media and ORM. Hence working knowledge of these subjects is of most importance.

Client Management

• Build strong, long-term relationships with senior client stakeholders
• Lead regular client calls, status meetings, QBRs, and performance reviews
• Proactively identify client needs, opportunities for growth, and upsell/cross-sell possibilities

Account & Delivery Management

• Own end-to-end account management including briefs, timelines, budgets, and deliverables
• Ensure timely, high-quality delivery of campaigns, content, and digital initiatives
• Manage multiple work streams across
• Strategic & Commercial Ownership
• Support account growth by identifying new business opportunities within existing clients
• Assist in preparing proposals, presentations, and renewals
• Monitor account profitability, scopes of work, and resource utilization

Internal Collaboration

• Collaborate closely with cross-functional teams like s various departments like SEO, Web Development, Paid Media, ORM.
• Act as the voice of the client internally, while balancing agency capabilities and timelines
• Mentor junior account executives, where applicable

Required Skills & Qualifications

• 5–7 years of experience in client servicing, account management, or agency roles
• Strong understanding of digital marketing, content, media, and integrated campaign workflows
• Excellent verbal and written communication skills
• Strong project management and stakeholder management skills
• Comfortable handling senior client conversations and escalations