Job Description:

Job Purpose:

• Manage the Operations

Relationships:

Hierarchical (control, guidance, supervised positions):

• Reports to: Crewing Manager

Responsibilities and Duties:

1. General

• Ensure compliance with the company’s Integrated Management System (IMS) and all relevant national and international maritime regulations.
• Perform all duties in alignment with company policies on quality, health, safety, environment, and ethics.
• Contribute to continuous improvement initiatives and provide regular performance reports.

2. Crew Logistics

• Coordinate with vessel Masters, port agents, and stakeholders to arrange timely and efficient crew changes.
• Manage travel logistics including air tickets, hotel bookings, and communication with seafarers for on/o􀆯 sign and training purposes.
• Maintain and update the CMA Ships Crew Management System – TOUCH.
• Organize briefing and debriefing sessions for joining and signing-off crew members.

3. Training

• Plan and schedule vessel visits to discuss crew-related issues and promote engagement, as directed by the Crew Manager.

4. Planning

• Support planning activities for crew vacations, medical care including liaison with P&I team, certifications, and other personnel requirements.
• Assist in preparing 12-month forward crew shift plans for all ratings.
• Ensure onboard crew compliance with company crewing policies and procedures.

5. Document Control

• Monitor and update seafarer documentation, ensuring timely renewal of certificates and licenses.
• Manage candidate data entry in TOUCH and payroll systems.
• Support certificate appraisal and approval processes.
• Organize and maintain both hard and soft copies of crew-related records as required in compliance with internal & external policies
• Ensure timely sign on & off completion in DG e-governance including generating of Form 1 and AOA as required.
• Applying & coordinating with flag state for required endorsement or other related documents in compliance with vessels flag.

6. Reporting

• Assist Crew Management in generating and submitting required reports and performance data.
• To ensure that the Crewing Manager / Team Leader is always kept updated and fully informed about all exceptional cases
• To perform ad hoc tasks as requested by the Crewing Manager / Team Leader

 Performance indicators:

• Quality of planning reflected in crewing software on 12 months period for TOP 5, 6 months period for the rest of seafarers
• Data quality recorded in crewing software by planning team
• Monthly KPI for the Company

 Performance Evaluation:

• Annually / Biannually

 Education Level:

• Bachelor’s degree or equivalent qualification.
• Preferably familiar with STCW certifications, Seafarers’ Employment Terms & Conditions, MLC 2006, CBA, and Flag State requirements.
• Proficient in MS Office applications (Word, Excel, Outlook, PowerPoint).
• Strong command of English, both written and spoken.

Job Skills:

• Proactiveness
• Good communication skills
• Proper experience in crewing operations
• Ability to work independently and as part of a team
• Judgment and problem-solving skills
• Resilience to high-effort and high-stress situations
• Good understanding of STCW requirements and MLC 2006

 Required Work Experience:

• Experience in crewing operations