Manager E Commerce | Delhi | FMCG COMPANY

Job Description:

Job Title:  Manager

Location:  New Delhi

Roles and Responsibilities:

1. Key Account & Marketplace Management

• Manage end-to-end operations of e-commerce marketplaces, including Amazon, Flipkart, Myntra, Meesho, Jiomart, TATA 1mg, HealthMug, Nykaa, Tira, and Quick Commerce platforms.
• Create, update, and manage product listings in bulk mode across all platforms.
• Monitor visibility, consumer promotions, pricing, and availability to maximize performance.
• Establish and nurture long-term relationships with marketplace account managers and key stakeholders.
• Ensure maximum pin-code availability and take corrective actions where required.

2. Marketing & Growth

• Plan, create, and manage ads campaigns, deals, coupons, and promotional assets on Amazon, Flipkart, and TATA 1mg.
• Execute platform-led brand campaigns as per agreed timelines.
• Implement strategies to boost organic traffic, conversions, unit sales, and revenue growth.

3. Performance & Market Analysis

• Track and analyze key e-commerce performance metrics at channel and SKU level.
• Prepare and present weekly performance reports and actionable insights.
• Identify emerging e-commerce trends and growth opportunities and implement action plans.
• Develop comprehensive platform-wise and account-wise strategies for leading marketplaces.
• Conduct competitor analysis to benchmark performance.

4. Ecommerce Optimization

• Optimize product listings, content, and data feeds to ensure accuracy and completeness.
• Optimize product images as per marketplace algorithms and guidelines.
• Create and upload A+ / enhanced content across marketplaces.
• Collaborate with Marketing and Merchandising teams to improve content quality and conversion.

5. D2C Website Management

• Manage Shopify/D2C website performance including listings, inventory, operations, and promotions.
• Monitor user experience, sales performance, and competitor activity.
• Address customer queries and resolve complaints in a timely and professional manner.

6. Operations Management

• Ensure timely and complete order fulfilment across all marketplaces.
• Drive marketplace operations to achieve short- and long-term business objectives.
• Minimize chargebacks and ensure compliance with operational metrics and SLAs.
• Coordinate with internal teams to resolve platform-related issues efficiently.

Desired Skills & Qualifications

• Bachelor’s or Master’s degree in Science, Technology, Business, or Marketing.
• Minimum 5 years of experience in E-Commerce Key Account Management.
• Strong experience managing Amazon, Flipkart, and D2C (Shopify) platforms.
• Excellent analytical skills with the ability to interpret data and drive decisions.
• Strong communication and stakeholder management skills.
• Highly organized with the ability to manage inventory, promotions, and sales efficiently.
• Hands-on experience with e-commerce dashboards, reporting tools, and ad platforms.