Sr. Tech Support Admin

Job Description:

Requirements
• 8+ years working in a Helpdesk or System Support Admin role
• 5+ years working with Active Directory (AD) Hybrid
• 5+ years of Microsoft 365 Management experience
• 5+ years of Microsoft Entra ID and Intune experience
• 1-3 years of Microsoft Entra ID Conditional Access experience
• Ability to diagnose and resolve technical issues remotely and on-premises
• Working knowledge of troubleshooting basic to complex hardware issues
• Working knowledge of troubleshooting basic network (bandwidth/connectivity) issues
• Excellent customer interfacing skills is a must
• Should possess good inter personal and communication skills

Responsibilities
• Provide remote technical support and solutions across multiple companies, networks and domains to end users.
• Resolve applications, networking, PC, and peripheral issues.
• Responsible for hardware/software setup and configuration. This includes imaging laptops.
• Microsoft Active Directory Hybrid and 365 management experience required. (Setting up new users, email accounts, distribution groups and OUs.)
• Assist with maintaining and troubleshooting Windows Server 2008/2012/2016 and Microsoft Remote Desktop Environment.
• Purchase, track and maintain inventory of IT equipment
• Administration of voice and data communications
• Maintain support documentation, including technical configuration information and process flows.
• Resolve issues working with other System Support Admin team members and cross-departmental teams, application developers, vendors, network and database administrators.
• Solve moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures, or tools.