Job Description:

Head – Diamond Jewellery E-Commerce & Online Sales

Location: Calicut (Kozhikode), Kerala
Industry: Jewellery Retail / Luxury Retail
Experience: 8–15 Years
Qualification: MBA / PGDM in Marketing, E-Commerce, Retail Management, or related field
Employment Type: Full-Time
Hiring Company: Leading Jewellery Brand in India

About the Role

A renowned jewellery brand is seeking an experienced and dynamic Head – Diamond Jewellery E-Commerce & Online Sales to establish and lead its online diamond jewellery business. This is a strategic leadership position responsible for building a scalable e-commerce ecosystem, driving digital revenue growth, managing online sales channels, and delivering an exceptional customer experience.

The ideal candidate should possess strong expertise in jewellery e-commerce, digital marketing, marketplace management, customer acquisition, team leadership, and business operations.

Key Responsibilities

Business Strategy & Growth

• Develop and execute the overall online sales strategy for the diamond jewellery business.
• Establish and scale the e-commerce business model and operating framework.
• Define product assortment, pricing strategy, and online revenue targets.
• Create short-term and long-term growth plans for the online sales division.

E-Commerce Platform Development

• Lead the setup, launch, and management of the company’s diamond jewellery e-commerce platform.
• Coordinate with website developers, payment gateway providers, logistics partners, and technology vendors.
• Ensure seamless user experience, website security, and operational efficiency.

Product & Catalogue Management

• Oversee product photography, videography, and digital catalogue creation.
• Manage product listings, certifications, descriptions, pricing, and inventory integration.
• Ensure accurate and attractive presentation of diamond jewellery collections online.

Marketplace Management

• Establish and manage online sales through leading marketplaces and digital platforms.
• Optimize product visibility, marketplace performance, and revenue generation.
• Monitor marketplace metrics and drive continuous improvement.

Digital Marketing & Customer Acquisition

• Develop and execute digital marketing strategies to increase online sales.
• Manage SEO, SEM, social media campaigns, influencer collaborations, email marketing, and performance marketing initiatives.
• Improve customer acquisition, engagement, and conversion rates.
• Build brand visibility and strengthen online reputation.

Operations & Fulfilment

• Establish order processing, packaging, shipping, and returns management systems.
• Collaborate with logistics and customer support teams to ensure customer satisfaction.
• Ensure compliance with industry standards and best practices.

Team Leadership

• Build, mentor, and lead e-commerce, digital marketing, content, and customer support teams.
• Develop SOPs, KPIs, and performance management frameworks.
• Foster a culture of innovation, accountability, and continuous improvement.

Analytics & Reporting

• Monitor website traffic, customer behavior, online sales performance, and profitability.
• Present business performance reports and strategic recommendations to senior management.
• Utilize data-driven insights to improve operational efficiency and business growth.

Required Skills

• E-Commerce Business Management
• Online Sales Strategy
• Digital Marketing & Performance Marketing
• Marketplace Management
• SEO & SEM
• Customer Acquisition & Retention
• Diamond Jewellery Industry Knowledge
• Inventory & Supply Chain Management
• Project Management
• Team Leadership
• Budgeting & P&L Management
• Data Analytics & Business Reporting

Preferred Candidate Profile

• 8–15 years of experience in E-Commerce, Online Retail, Jewellery Retail, Luxury Retail, or Lifestyle Brands.
• Minimum 3–5 years in a leadership role managing online sales operations.
• Proven experience in launching and scaling e-commerce businesses.
• Strong understanding of online customer acquisition and digital commerce.
• Prior experience in jewellery, luxury retail, fashion, or premium lifestyle brands will be highly preferred.
• Excellent leadership, communication, and stakeholder management skills.

Why Apply?

• Opportunity to build and lead a high-growth online jewellery business.
• Strategic leadership role with significant business impact.
• Work with one of India's leading jewellery brands.
• Attractive compensation and career growth opportunities.

Apply Now

Interested candidates can share their updated resume at info@orbitconsultancy.in

Orbit Global HR Consultants LLP
India's Specialized Jewellery Recruitment Agency
📞 +91 8810363997
🌐 www.orbitglobalhr.com