Job Description:

Head – Retail Operations (Mobile & Consumer Electronics Multi-Brand Retail)

📍 Location: Gurgaon (Pan India Operations)
💰 CTC: ₹20-22 lpa Per Annum
🕒 Experience: 10 – 22 Years
🏢 Industry: Mobile Retail | Consumer Electronics Retail | Multi-Brand Retail
🎓 Qualification: Graduate | MBA / PGDM Preferred
✈️ Travel: Extensive Travel Across India (60–70%)

About the Opportunity

Orbit Global HR Consultants, a leading Executive Search and Leadership Hiring Firm, is hiring for a prestigious leadership opportunity with one of India's rapidly growing Mobile & Consumer Electronics Retail organizations.

We are seeking an experienced and results-driven Head – Retail Operations to lead large-scale retail operations, drive business growth, enhance profitability, and spearhead store expansion across Tier 2, Tier 3, and Tier 4 markets in India.

This strategic leadership role reports directly to the CEO and offers the opportunity to lead a high-growth retail business with significant responsibility for revenue, profitability, customer experience, store expansion, and organizational development.

Key Responsibilities

Retail Operations Leadership

• Lead end-to-end retail operations across a large network of multi-brand mobile and consumer electronics stores.
• Ensure operational excellence, SOP compliance, and consistency across all retail locations.
• Drive store productivity, customer engagement, sales conversion, and operational efficiency.
• Implement best practices in visual merchandising, planogram execution, and in-store customer experience.
• Develop scalable retail processes aligned with non-metro market requirements.

Revenue & Profitability Management

• Own complete P&L responsibility for the retail business.
• Drive revenue growth and improve overall business profitability.
• Manage and optimize key performance metrics including:
  • Revenue
  • Gross Margins
  • EBITDA
  • Store Profitability
  • Average Bill Value (ABV)
  • Conversion Ratios
• Monitor operational costs, manpower expenses, rentals, and store overheads.

Retail Expansion & Network Growth

• Develop and execute retail expansion strategies across emerging markets.
• Evaluate new store opportunities through:
  • Market Research
  • Location Feasibility
  • ROI Analysis
  • Catchment Assessment
• Lead store rollout projects including:
  • Company-Owned Stores (COCO)
  • Franchise-Owned Stores (FOFO)
  • Hybrid Retail Formats
• Collaborate with Real Estate, Projects, Finance, and Legal teams for seamless expansion.

Inventory & Supply Chain Management

• Drive inventory optimization and stock planning.
• Improve inventory turnover while reducing stock ageing and dead inventory.
• Ensure stock availability across categories.
• Implement strong audit controls and shrinkage prevention measures.
• Coordinate closely with category management and supply chain teams.

Leadership & Team Management

• Lead and mentor Regional Managers, Area Managers, Cluster Managers, and Store Managers.
• Build a performance-driven culture focused on accountability and results.
• Establish robust KPI frameworks and performance review mechanisms.
• Drive employee engagement, capability building, and leadership development initiatives.
• Manage succession planning and reduce attrition across the retail network.

Vendor & OEM Relationship Management

• Develop strategic relationships with leading OEMs and distributors including:
  • Apple
  • Samsung
  • Xiaomi
  • Vivo
  • Oppo
  • Realme
  • OnePlus
  • Motorola
• Drive visibility programs, trade promotions, launch activities, and scheme execution.
• Negotiate commercial arrangements to maximize profitability and market share.

Customer Experience & Compliance

• Ensure exceptional customer experience across all stores.
• Drive improvements in:
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Service Standards
• Handle escalated customer issues and ensure prompt resolution.
• Ensure compliance with all legal, statutory, operational, and audit requirements.

Business Analytics & MIS

• Monitor and review business performance through data-driven insights.
• Analyze:
  • Daily Sales Reports
  • Inventory Reports
  • Productivity Metrics
  • Store Performance Dashboards
  • Customer Feedback
• Present strategic recommendations and business reviews to senior leadership.

Key Performance Indicators (KPIs)

• Same Store Sales Growth (SSSG)
• Revenue Growth
• Gross Margin Improvement
• EBITDA Achievement
• Inventory Turnover Ratio
• Inventory Ageing Control
• Conversion Rate Improvement
• Average Bill Value (ABV)
• Store Audit Scores
• Employee Retention
• Customer Satisfaction (NPS/CSAT)
• New Store Opening Success Rate

Desired Candidate Profile

Education

• Graduate in any discipline.
• MBA / PGDM preferred in:
  • Retail Management
  • Operations Management
  • Marketing
  • Business Administration

Experience

• 15–22 years of experience in Retail Operations.
• Minimum 7–10 years in senior leadership roles.
• Proven experience in Mobile Phones and Consumer Electronics Retail.
• Strong experience managing large retail store networks.
• Demonstrated success in retail expansion and store rollouts.
• Strong exposure to Tier 2, Tier 3, and Tier 4 market operations.
• Experience managing large teams and multi-location businesses.

Preferred Industry Background

Candidates currently working with or previously associated with:

• Reliance Digital
• Croma
• Vijay Sales
• Sangeetha Mobiles
• Poorvika Mobiles
• Big C Mobiles
• Bajaj Electronics
• Pai International
• MyG Future
• Lot Mobiles
• Electronic Mart India (EMIL)
• Other leading Mobile & Consumer Electronics Retail Chains

Key Skills

• Retail Operations Management
• Multi-Store Operations
• P&L Management
• Retail Expansion
• Store Rollout Strategy
• Business Planning
• Consumer Electronics Retail
• Mobile Retail Operations
• Vendor Management
• Inventory Management
• Supply Chain Coordination
• Team Leadership
• Business Analytics
• Customer Experience Management
• Retail Excellence
• Strategic Planning

Why Apply?

• Leadership role reporting directly to the CEO.
• Opportunity to lead a rapidly expanding retail business.
• High visibility and strategic influence.
• Attractive compensation package of ₹1.5–1.7 Crore.
• Opportunity to build and scale retail operations across India.

Apply Now

Interested candidates may share their updated profile with Orbit Global HR Consultants for a confidential discussion.

📧 info@orbitconsultancy.in
🌐 https://orbitconsultancy.in

Orbit Global HR Consultants LLP – India's Trusted Executive Search & Leadership Hiring Partner